Christina Boeder
De Pere,WI
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
17
17
years of professional experience
Work History
Consumer Service Operations Professional 2
Humana
04.2022 - Current
Acts as the Single-Point-Of-Contact with accountability for all assigned Agents/Brokers/Groups. Establishes and builds relationships with Humana’s customers (agents/brokers) by communicating regularly and ensuring the customers’ expectations are met. Acts as the "go to” person for all installation and service inquiries.
Concierge Broker Professional 2
Humana
10.2014 - 04.2022
Reports Specialist
Humana
04.2012 - 10.2014
Billing & Enrollment Customer Service Specialist
Humana
12.2007 - 04.2012
Dental Customer Service Specialist
Humana
10.2006 - 12.2007
Education
Bachelors - Social Work
University of Wisconsin - Green Bay
Green Bay, WI05.2001
Skills
- Operations and Procedural Knowledge
- Troubleshoot Service Issues
- Builds and maintains relationships
- Professional Verbal and Written Communication
- Strong Analytical and Problem-Solving Skills
- Issue and Complaint Resolution
- Computer Proficiency
- Customer Experience
Timeline
Consumer Service Operations Professional 2
Humana
04.2022 - Current
Concierge Broker Professional 2
Humana
10.2014 - 04.2022
Reports Specialist
Humana
04.2012 - 10.2014
Billing & Enrollment Customer Service Specialist
Humana
12.2007 - 04.2012
Dental Customer Service Specialist
Humana
10.2006 - 12.2007
Bachelors - Social Work
University of Wisconsin - Green Bay
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