Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Christina Bolt

Texarkana

Summary

Dynamic Patient Account Coordinator with extensive experience at Lincare Inc, excelling in medical billing and insurance verification. Proven track record of resolving complex billing issues and enhancing process efficiency. Strong organizational skills and a commitment to HIPAA compliance ensure accurate patient account management and exceptional customer service.

Overview

11
11
years of professional experience

Work History

Patient Account Coordinator

Lincare Inc
Texarkana
08.2022 - Current
  • Processed patient accounts and verified insurance information for accuracy.
  • Managed billing inquiries and resolved patient account discrepancies promptly.
  • Updated system databases with relevant patient information regularly and accurately.
  • Participated in special projects as assigned by supervisor related to process improvement initiatives.
  • Processed credit card payments and submitted adjustments to patients' accounts as needed.
  • Verified patient information including demographic data, payer information, diagnosis codes, and procedure codes.
  • Maintained accurate records of all activities within the department's database system.
  • Researched complex billing issues and provided resolution in a timely manner.
  • Analyzed aging reports regularly to identify potential problems that need immediate attention.
  • Answered incoming calls from patients regarding their financial obligations and payment options.
  • Generated monthly reports of all claims activity for management review.
  • Developed detailed knowledge of third party payers' reimbursement policies and processes.
  • Ensured compliance with applicable local, state and federal regulations governing healthcare reimbursement processes.
  • Demonstrated excellent customer service skills while interacting with customers over the phone or via email.
  • Communicated effectively with various departments such as clinical staff, billing staff, and collections staff to resolve outstanding issues quickly.
  • Reviewed patient accounts for accuracy, completeness and compliance with established policies and procedures.
  • Prepared appeals letters when necessary in order to obtain additional reimbursements from insurance companies.
  • Collaborated with relevant parties to resolve billing issues, insurance claims, and patient payments.
  • Submitted electronic bills following facility and legal compliance standards.
  • Processed refunds, disbursements, and payments.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Contacted insurance companies to check status of claim payments.
  • Wrote appeal letters to insurance companies for denial of claims.

Patient Care Attendant

Superior Senior Care
Texarkana
03.2014 - 08.2022
  • Assisted patients with daily living activities and personal care needs.
  • Monitored patient vital signs and reported changes to nursing staff.
  • Maintained a clean and safe environment for patient care and comfort.
  • Coordinated with healthcare team to ensure effective patient care plans.
  • Responded promptly to patient calls for assistance or emergencies.
  • Provided emotional support to family members during difficult times.
  • Administered medications under the direction of registered nurses or physicians.
  • Assisted with patient transfers and mobility, including use of wheelchairs and lifts.
  • Provided emotional support to patients dealing with difficult diagnosis or treatments .
  • Participated in continuing education programs to stay up-to-date on best practices.
  • Performed light housekeeping tasks such as changing linens, tidying rooms and restocking shelves with medical supplies.
  • Assisted with ambulation using walkers or canes when necessary .
  • Helped with daily living activities such as bathing, dressing, grooming and toileting.
  • Set up medical equipment used in treatment procedures .
  • Observed and reported changes in patient's physical or mental condition to supervisor.
  • Improved patient outlook and daily living through compassionate care.
  • Laundered clothing and bedding to prevent infection.
  • Assisted with meal planning to meet nutritional plans.
  • Assisted clients with maintaining good personal hygiene.

Education

High School Diploma -

CATS International
Texarkana, TX
12-1999

Alzheimer's And Dementia Course -

UAMS - University of Arkansas For Medical Sciences
Texarkana, AR
06-2014

Geriatric Home Caregiver Certificate -

UAMS - University of Arkansas For Medical Sciences
Texarkana, AR
07-2014

In-Home Assistant Course -

UAMS - University of Arkansas For Medical Sciences
Texarkana, AR
06-2014

Some College (No Degree) - Medical Billing & Coding

Ultimate Medical Academy
Clearwater, FL

Skills

  • HIPAA compliance
  • Medical billing
  • Strong organization
  • Team collaboration
  • Medical Billing Understanding
  • Insurance verification
  • Payment processing
  • Insurance billing
  • Updating customer accounts
  • Basic mathematics
  • Follow-up skills
  • File coordination
  • Insurance collaboration

Custom

  • Experience with Microsoft Teams
  • Experience in Change Healthcare, Waystar and Avality Clearinghouses.
  • Experience billing Enteral Supplies to Arkansas Medicaid and Texas Medicaid.
  • Ability to navigate the Arkansas Medicaid Provider Portals (Empower Healthcare Solutions, CareSource PASSE, Arkansas Total Care & Summit Community Care).
  • Ability to navigate the Texas Medicaid (TMHP) Provider Portal.
  • Experience with Citrix (CPR)
  • Proficient in Microsoft Excel and Microsoft Word

Timeline

Patient Account Coordinator

Lincare Inc
08.2022 - Current

Patient Care Attendant

Superior Senior Care
03.2014 - 08.2022

High School Diploma -

CATS International

Alzheimer's And Dementia Course -

UAMS - University of Arkansas For Medical Sciences

Geriatric Home Caregiver Certificate -

UAMS - University of Arkansas For Medical Sciences

In-Home Assistant Course -

UAMS - University of Arkansas For Medical Sciences

Some College (No Degree) - Medical Billing & Coding

Ultimate Medical Academy

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