Christina Bonati
Nesconset,USA
Summary
Customer service professional with robust background in leading teams to achieve excellent customer service outcomes. Known for driving team collaboration and delivering consistent results in dynamic environment. Skilled in strategic planning and adept at adapting to changing needs.
Overview
20
20
years of professional experience
Work History
Head stock manager and ordering liason
Spirit of Wine liquor store
09.2023 - Current
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
- Set up displays of merchandise to market new products to customers.
- Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
- Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
- Increased operational efficiency by identifying areas for improvement within warehouse layout and storage solutions.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Implemented effective stock rotation strategies to minimize waste and maintain product freshness.
- Collaborated closely with sales teams to ensure adequate stock levels based on customer demands and seasonal trends.
- Identified slow-moving items and devised promotional strategies, resulting in increased sales and reduced overstock issues.
- Increased customer satisfaction with timely and accurate order fulfillment.
- Developed and enforced safety protocols in stockroom, reducing workplace accidents.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Manager and customer relations expert
Il Trio Restaurant
07.2021 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Relations, Ordering and Preparing
The Sexy Salad
05.2023 - 12.2023
- Implemented health and safety procedures, maintaining a clean and safe work environment for all employees.
- Organized special events catering services when necessary, ensuring all food preparation and presentation exceeded client expectations.
- Assisted in hiring decisions for kitchen staff, selecting candidates who demonstrated strong culinary skills and a commitment to excellence in their roles.
- Ensured compliance with local health codes by regularly reviewing sanitation protocols and updating them as necessary.
- Reduced food waste through effective inventory management and proper storage practices.
- Served as a mentor to junior staff members, sharing culinary expertise and offering guidance on professional development opportunities.
- Fostered a positive work environment by effectively addressing employee concerns and promoting teamwork among staff members.
- Maintained excellent communication with front-of-house staff to streamline order fulfillment and reduce wait times for customers.
- Enhanced customer satisfaction by ensuring consistently high-quality meals and timely service.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Food service worker
Pilgrim State Hospital
03.2022 - 12.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
Housekeeping, kitchen staff and catered events
Marriott Hotel
11.2021 - 03.2022
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Participated in team-building activities to foster teamwork and collaboration.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
- Liaised with management and other departments to maintain smooth operations.
- Implemented innovative problem-solving techniques during challenging situations, resulting in swift resolution of issues without compromising quality standards.
- Maintained strict adherence to industry regulations, ensuring company compliance in all operations.
Teacher
Brentwood School District
11.2019 - 01.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
- Coordinated with language specialists to support English Language Learners, fostering more inclusive classroom.
- Promoted digital literacy by integrating technology into curriculum.
Tenured teacher - K-12
North Babylon School District
09.2004 - 06.2019
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Spearheaded mentorship program for at-risk students, contributing to improved academic and behavioral outcomes.
- Increased parental involvement in students' education by organizing regular communication and events.
- Designed curriculum materials for special education students, facilitating inclusive learning.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
- Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
- Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
- Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
- Promoted digital literacy by integrating technology into curriculum.
- Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
- Guided students through college application process, increasing number of students accepted into their first-choice institutions.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Created lessons and online testing materials to facilitate remote learning.
Education
Masters Degree -
New England Conservatory
Boston, MA01.2002
B.F.A. -
Long Island University C.W. Post
Brookville, NY01.1999
Skills
- Multitasking Abilities
- Reliability
- Purchasing strategies
- Stock replenishment
Accomplishments
- Achieved better Google ratings and overall growth of business by completing customer needs and restocking with accuracy and efficiency.
Courseworkcompleted
- Suffolk county food managers certificate, 08/23
- NYS permanent teacher certification, 2004
Languages
Spanish
Limited Working
Timeline
Head stock manager and ordering liason
Spirit of Wine liquor store
09.2023 - Current
Customer Relations, Ordering and Preparing
The Sexy Salad
05.2023 - 12.2023
Food service worker
Pilgrim State Hospital
03.2022 - 12.2022
Housekeeping, kitchen staff and catered events
Marriott Hotel
11.2021 - 03.2022
Manager and customer relations expert
Il Trio Restaurant
07.2021 - 11.2024
Teacher
Brentwood School District
11.2019 - 01.2021
Tenured teacher - K-12
North Babylon School District
09.2004 - 06.2019
B.F.A. -
Long Island University C.W. Post
Masters Degree -
New England Conservatory
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