Christina Boneta Upshaw

Front End Manager/Human Resources

Restaurant Depot

11.2016 - 04.2023

Oversaw cashier operations, bookkeeping and security.
Maintained strong customer relations and effective customer service standards.
Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Motivated employees to perform at peak productivity with morale-boosting programs.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Evaluated employee performance and made recommendations for improvements.
Recorded financial transactions and performed account reconciliations.
Managed shelf inventory and customer-focused loss prevention strategies.
Coached employees through day-to-day work and complex problems.
Developed and implemented robust training and mentoring strategies.
Prepared weekly employee work schedules to meet operational needs.
Created, prepared, and delivered reports to various departments.
Worked with security staff and law enforcement on shoplifting and vandalism response.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Prepared agendas and took notes at meetings to archive proceedings.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Mentored team members to enhance professional development and accountability in workplace.
Created employee schedules to align coverage with forecasted demands.
Maintained transaction security by verifying payment cards against identification.
Maintained accurate records of sales and financial transactions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.