Summary
Overview
Work History
Education
Skills
Accomplishments
Accomplisments
Timeline
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Christina Boone

Detroit,Michigan

Summary

Polite and professional Customer Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

18
18
years of professional experience

Work History

Call Center Representative

Progressive
10.2023 - Current


  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Increased efficiency and team productivity by developing and facilitating presentations promoting operational best practices.
  • Participated as peer mentor with positive results through coaching.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.

OWNER/CHEF

D’Luscious Bites, LLC
04.2010 - Current
  • Safely and appropriately use baking and measuring tools/equipment/appliances to prepare baked foods
  • Prepare baked goods according to recipe
  • Basic decoration of cakes and cupcakes i.e
  • Piping, borders, simple flowers, writing, fondant
  • Follow and ensure compliance with food safety handling policies and procedures, including personal hygiene procedures.
  • Managed day-to-day business operations

Customer Service Representative IV

GEICO, Government Employees Insurance
11.2019 - 08.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Answered constant flow of customer calls with minimal wait times

EXECUTIVE ASSISTANT II

iHeart Realty Development Group
06.2006 - 10.2021
  • Serve as direct personal assistant to CFO
  • Bookkeeping, typing and filing of paperwork
  • Manage Correspondence and prepare research
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Organized and coordinated conferences and monthly meetings.
  • Facilitated training and onboarding for incoming office staff.
  • Handled confidential and sensitive information with discretion and tact.

BAKERY DEPARTMENT MANAGER

Walmart
07.2013 - 05.2017
  • Managed staff of 10 sales associates
  • Assigned employees to specific duties to best meet the needs of the store
  • Reordered inventory when it dropped below predetermined levels
  • Responsible for setting inventory levels
  • Instructed staff on appropriately handling difficult and complicated sales
  • Train and evaluate personnel in sales and marketing
  • Examine merchandise to verify that it is correctly priced and displayed
  • Generate repeat business through exceptional customer service
  • Conduct department inventories once per month

Education

Associate of Occupational Science Degree - Le Cordon Bleu Culinary Arts

Le Cordon Bleu College of Culinary Arts Atlanta
04.2019

Skills

  • Excellent customer service skills
  • Hourly shift management
  • Personnel development
  • Sound ability to communicate and work well with others
  • Ability to be flexible under strict time frame
  • Staff training and development
  • Customer relations and support
  • Written and Oral Communications
  • Technical Support
  • Report Preparation
  • Resolving issues
  • Complaint resolution

Accomplishments

    Reached highest service representative level in less than 2 years.

    Achieved Chairman's Club in both 2021 and 2022.

    Ended 2022 at 132 country wide out of thousands of associates.

    2022 End of year employee evaluation was 4.7 out of 5

Accomplisments

Geico:

Reached highest service representative level in less than 2 years. 

Achieved Chairman's Club in both 2021 and 2022. 

Ended 2022 at 132 country wide out of thousands of associates. 

2022 End of year employee evaluation was 4.7 out of


Progressive:

Maintained Top Performer and Rising Star status since being on the floor

Developed and facilitated 3 presentations for my team with positive data results

Mentored 2 team members


Timeline

Call Center Representative

Progressive
10.2023 - Current

Customer Service Representative IV

GEICO, Government Employees Insurance
11.2019 - 08.2023

BAKERY DEPARTMENT MANAGER

Walmart
07.2013 - 05.2017

OWNER/CHEF

D’Luscious Bites, LLC
04.2010 - Current

EXECUTIVE ASSISTANT II

iHeart Realty Development Group
06.2006 - 10.2021

Associate of Occupational Science Degree - Le Cordon Bleu Culinary Arts

Le Cordon Bleu College of Culinary Arts Atlanta

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