Christina Bordner

Seffner,FL

Summary

Experienced professional dedicated to providing strategic and technical leadership to technical teams. Skilled in troubleshooting and resolving complex information technology problems through technical root cause analysis and viable solutions. Detail-oriented team player with strong organizational skills, excelling at handling multiple projects simultaneously with a high degree of accuracy. Actively seeking a full-time position that offers professional challenges, allowing utilization of interpersonal skills, excellent time management, and problem-solving abilities.

Overview

years of professional experience

Work History

Fraud Analyst

Wipro Starbucks

05.2024 - Current

Evaluated customer data to identify and prevent fraudulent activities.
Analyzed large amounts of data to find patterns of fraud and anomalies.
Tracked fraud cases and monitored trends to develop strategies for prevention.
Performed risk assessments to determine level of fraud risk and prioritize investigations.
Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.

Data Entry Clerk

Wipro PHEAA

03.2021 - 05.2023

Completed data entry tasks with accuracy and efficiency.
Followed established procedures to enter and process data correctly.
Organized, sorted, and checked input data against original documents.
Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.

Customer Service Representative

Humana

04.2018 - 02.2021

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Associates Science - Medical Office Management

Florida Career College, Tampa, FL

09.2015

Skills

Data Analysis
Fraud prevention
Fraud Detection
Dispute Resolution
Effective Communication

Verbal and written communication
Transaction monitoring
Loss Prevention
Proficient in Accertify, Iovation, PBC, SNOW

Timeline

Fraud Analyst - Wipro Starbucks

05.2024 - Current

Data Entry Clerk - Wipro PHEAA

03.2021 - 05.2023

Customer Service Representative - Humana