Christina Borrillo
Rochester,MN
Summary
I am a dedicated healthcare management professional committed to improving patient experiences and optimizing operational efficiency. By combining my financial expertise, leadership and communication skills, and passion for healthcare, I aim to drive innovative solutions that enhance healthcare delivery, streamline processes, and raise quality of service for patients.
Overview
7
7
years of professional experience
Work History
Business and Finance - Admissions
Mayo Clinic
11.2021 - Current
- Oversaw daily financial transactions, managing up to $15,000 at St
- Mary’s Hospital and $10,000 at Methodist Hospital, ensuring accuracy and compliance with financial protocols
- Supported patient admissions by efficiently checking in high volumes of surgical patients daily, improving operational workflow
- Conducted early morning reviews of patient surgical lists, verifying demographics and insurance details to ensure a seamless patient experience
- Developed and maintained detailed financial reports using Excel to track transactions, supporting financial transparency and accountability
- Collaborated with business units on workflow optimization for insurance, billing, workers' compensation, and pre-authorization processes, resulting in improved service delivery and financial performance
- Managed cash handling for patient vouchers and other services, demonstrating meticulous attention to detail in financial operations
- Collaborated with cross-functional teams to identify opportunities for process improvements, increasing overall efficiency within the finance department.
- Developed comprehensive financial models for forecasting and budgeting purposes, resulting in more effective planning strategies.
Administrative Internship, Hospital Operations
Mayo Clinic
01.2024 - 06.2024
- Developed project management skills while enhancing operational processes within the Mayo Health Sciences programs, supporting initiatives to optimize hospital workflows
Hospital Reception/Information, Front Desk
Mayo Clinic
08.2020 - 11.2021
- Facilitated clear communication of Mayo Clinic policies to employees and patients, ensuring understanding and adherence
- Assisted patients and visitors with hospital navigation and emergency service access, enhancing patient satisfaction
Lead
Caribou Coffee
08.2019 - 08.2020
- Managed and balanced finances for secure cash inflows and outflows, opening and closing the store, maintaining consistency
- Followed through with team development: enhanced team morale and collaboration by motivating employees through customer incentives, increasing product sales for store by 4%
- Directed new staff on procedures, demonstrated leadership skills, training new employees and advising staff on proper procedures and processes
Telecommunications - Telephone Operator
Mayo Clinic
02.2018 - 04.2019
- Achieved the highest call response rate by 10%, enhancing patient and employee satisfaction through efficient call handling and accurate information dissemination
- Coordinated communications between patients, doctors, and staff, ensuring prompt and effective internal collaboration
Education
Bachelor’s Degree - Healthcare Management
Saint Mary’s University of Minnesota
Associate Degree - Liberal Arts, Nursing Assistant Theory/Clinicals
Rochester Community and Technical College (RCTC)
Rochester, MNMaster’s Program - Healthcare Administration
Saint Mary’s University of Minnesota
12.2024
Skills
- Performance metrics analysis
- Verbal and written communication
- Cross-functional team management
- Problem-solving aptitude
- Problem-solving abilities
- Medical insurance knowledge
- Patient documentation
- Strategic Planning
- Healthcare regulations
- Healthcare administration
Timeline
Administrative Internship, Hospital Operations
Mayo Clinic
01.2024 - 06.2024
Business and Finance - Admissions
Mayo Clinic
11.2021 - Current
Hospital Reception/Information, Front Desk
Mayo Clinic
08.2020 - 11.2021
Lead
Caribou Coffee
08.2019 - 08.2020
Telecommunications - Telephone Operator
Mayo Clinic
02.2018 - 04.2019
Associate Degree - Liberal Arts, Nursing Assistant Theory/Clinicals
Rochester Community and Technical College (RCTC)
Master’s Program - Healthcare Administration
Saint Mary’s University of Minnesota
Bachelor’s Degree - Healthcare Management
Saint Mary’s University of Minnesota
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