Christina Bost
Towson,MD
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Nielsen-Kellerman
Marcus Hook, PA
01.2018 - 06.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Financial Aid Advisor
CMD Outsourcing Solutions Inc
Baltimore, MD
09.2012 - 12.2017
- Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
- Received and posted payments to loan accounts.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
- Interpreted complex legal documents such as loan agreements, promissory notes and disclosure statements.
- Managed a caseload of student accounts; monitored progress towards completion of degree programs.
- Collaborated with university personnel to resolve billing disputes or discrepancies in student accounts.
Order Processor
Breakthru Beverage
Baltimore, MD
05.2010 - 09.2012
- Performed customer order entry and data entry tasks accurately and in a timely manner.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy and data integrity.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Set up and activated customer accounts.
- Investigated and analyzed client complaints to identify and resolve issues.
- Monitored inventory levels and documented replenishment requirements.
Education
High School Diploma -
Woodlawn High School Center For Pre-Eng. Res.
Baltimore, MD06-2007
Skills
- Data Entry
- Scheduling
- Report Generation
- Information Security
- Complaint resolution
- Account updating
- Product Knowledge
- Order Processing
Phone
Cell, (443) 800-7222
References
References available upon request.
Timeline
Customer Service Representative
Nielsen-Kellerman
01.2018 - 06.2024
Financial Aid Advisor
CMD Outsourcing Solutions Inc
09.2012 - 12.2017
Order Processor
Breakthru Beverage
05.2010 - 09.2012
High School Diploma -
Woodlawn High School Center For Pre-Eng. Res.
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