Christina Botello

Customer Success Manager

• Manage district accounts exceeding 4.5 million dollars with 97% of all quotes booked.
• Track metrics to monitor customer health, anticipate needs and proactively mitigate risks.
• Collaborate with sales teams and executives to identify areas of solution expansion and adoption opportunities.
• Support customers by partnering with the Project Management, Sales and Technical Support teams throughout the onboarding process, product setup and post-implementation to foster successful adoption and usage.
• Conduct post-implementation follow-ups and bi-annual Customer Success meetings to solicit valuable feedback from customers and identify areas for improvement.
• Deliver exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
• Maintain professional and calm demeanor while addressing customers complaints.
• Nurture long-term partnerships by maintaining open lines of communication and providing consistent support.
• Researched and resolved billing discrepancies.

Accounts Receivables and Billing

• Prepared complex and itemized annual subscription billings with accuracy and attention to detail.
• Maximized revenue potential by identifying and resolving under-billed accounts.
• Strengthened client relationships through effective communication regarding billing issues.
• Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
• Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
• Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.

• Brought on as a temporary employee to assist with a multi-million dollar billing, A/R and collections clean-up project.
• Completed project prior to estimated end date and was hired on as a permanent employee.
• Identified, researched and resolved billing variances to maintain system accuracy and currency.
• Effectively researched and resolved billing disputes while preserving positive business relationships with clients.
• Implemented process improvements that increased efficiency within the accounts receivable department, allowing resources to be redirected to other critical tasks.

• Managed day-to-day business operations.
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
• Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
• Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
• Trained and motivated employees to perform daily business functions.
• Implemented effective financial management practices, improving cash flow and profitability.

Account Manager

• Fast paced environment with a high volume of customer and internal in and outbound calls and emails.
• Professionally and in a timely manner handled customers complaints working to resolve issues and retain customers business
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

Collections Department Manager

• Oversaw collections department of 12 associates.
• Negotiated customers balances and payment plans for past due accounts avoiding accounts from going to 3rd party collections agency thus costing ALLDATA a near complete loss of balance due
• Met and exceeded collections goals while maintaining low write off of accounts.
• Ensure compliance of credit and collections laws and regulations.
• Expedited month-end closing activities by efficiently completing assigned tasks related to account reconciliation, adjustments, and write-offs as necessary.

Product Security Specialist

• In newly created Software Security Department helped to create processes and procedures to identify software piracy and restrict unauthorized users
• Research customer usage for compliance issues, identify and contact unauthorized software users, sell product to unauthorized users, coordinate with law enforcement to apprehend software pirates
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

• Responsible for creating and implementing all billing, collections processes and procedures.
• Completed cleanup of all current and stale patient accounts bringing aging to a manageable state.
• Verify patient benefits, prepare and submit paperwork for insurance payments, post payments to patient accounts.
• ·Worked without supervision in a 4-employee office and after company reorganization I successfully created and maintained a work from home environment for 5 months until all administrative positions were outsourced.
• Implemented efficient filing system for financial documents, ensuring easy access to necessary information during audits or reviews.
• Increased efficiency by automating routine tasks using Excel macros and other tools, allowing for more focus on high-priority issues.
• Managed monthly closing processes accurately and within deadlines, supporting overall financial reporting goals of the organization.
• Maintained strong working knowledge of industry regulations and compliance requirements, ensuring adherence in all daily activities.