Capable Family Manager with proven background in managing household operations, fostering positive family dynamics, and ensuring well-organized environment. Successfully orchestrated schedules, coordinated activities, and maintained budgets, demonstrating strong organizational and multitasking abilities. Adept at problem-solving and communication, consistently creating harmonious and efficient household. I supply loving care while taking pride in each family and unique household, striving to achieve the goals set for each child by their parents. I believe in working hand in hand with parents to offer children clear guidelines that promote positive behavioral habits.
Overview
16
16
years of professional experience
Work History
Sales Associate
Visual Comfort & Co
05.2023 - 09.2024
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Delivery Ambassador
Restoration Hardware
10.2021 - 03.2023
Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
Enhanced delivery efficiency by optimizing routes and utilizing time-management skills.
Cultivated positive relationships with clients by representing the company professionally during each interaction throughout the delivery process.
Maintained accurate records of deliveries and pickups for efficient tracking and reporting purposes.
Family Manager
Jennifer Szabo Johnson & Travis Johnson
04.2020 - 09.2021
Coordinated daily activities, ensuring punctual attendance at school, appointments, and extracurricular activities.
Fostered independence in children by teaching them essential life skills such as time management, organization, and self-care techniques.
Attended to the emotional well-being of each family member, providing support during challenges and celebrating accomplishments.
Served as liaison between children''s schools, instructors, coaches, or other service providers to ensure seamless coordination of resources/supports required by the family unit effectively addressed everyone''s needs.
Cultivated positive relationships with neighbors and community members through participation in local events and organizations.
Handled conflict resolution within the family unit to promote an environment of understanding and harmony.
Coordinated social events and gatherings for extended family members to maintain strong connections within the larger family network.
Oversaw home maintenance tasks, collaborating with contractors on repairs and renovations as necessary.
Assisted children in their academic growth with dedicated homework help sessions and tutoring when needed.
Implemented healthy meal plans tailored to individual dietary needs for overall wellbeing.
Implemented structured weekly schedule, increasing family time and reducing conflicts.
Fostered positive and educational environment for children with creative learning activities.
Resolved conflicts among siblings with empathy and effective communication strategies.
Maintained clean and organized home, creating pleasant and stress-free living environment.
Family Nanny
Phillip & Jade Leong
08.2019 - 03.2020
Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
Played games, worked on puzzles, and read books to young children.
Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage self regulation.
Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.
Established open communication with parents for seamless coordination in children''s daily routines and schedules.
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Encouraged independence among the children through guidance on personal hygiene routines such as dressing up or brushing teeth.
Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Taught children everyday skills and language.
Enhanced children''s cognitive development by implementing educational and stimulating activities.
International Flight Attendant
United Airlines
02.2009 - 08.2019
Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
Resolved passenger conflicts and medical emergencies during flights.
Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
Contributed to increased customer satisfaction by delivering top-notch in-flight service, including meal preparation and distribution.
Managed inventory levels on board aircrafts, reducing waste while ensuring adequate supplies for each flight''s specific requirements were available consistently.
Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
Supported new flight attendant hires by sharing knowledge of international flight procedures, contributing to their successful integration into the team roles.