Summary
Overview
Work History
Education
Skills
Departments
Timeline
Generic

CHRISTINA BOYD

Rochester

Summary

I am an energetic, passionate and motivated professional with extensive years of leadership experience. Self-directed and organized, able to multi-task and delegate responsibilities to achieve objectives.



Overview

12
12
years of professional experience

Work History

Out Patient Scheduler

Strong Hospital
01.2023 - Current
  • Out Patient checking in / checking out and rescheduling appointments
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment
  • Answering Incoming telephone calls to offer office information answer questions, and direct calls to staff.
  • Making reminder appointment calls
  • Paging Providers
  • Filing, Faxing and Scanning documents
  • Data entry
  • Telephone encounters
  • Sending / Requesting referrals


CSG / TAG

Spectrum
05.2021 - Current
  • Responsible inbound
  • Billing assistance
  • De-escalating irate consumers
  • Creating IT tickets
  • Upgrading devices / Trade in
  • Device protection support

CSG / TAG

ADT Security
05.2019 - 05.2021
  • Responsible inbound / outbound calling
  • De-escalating irate consumers
  • Billing assistance
  • Troubleshooting / screen sharing / scheduling service tech's

Team Lead

Maximus
10.2016 - 05.2019
  • Responsible for zone coverage
  • De-escalating irate consumers
  • Identifying and reporting widespread issues and trends
  • Coaching and developing agents to reach goals
  • Assisting management with developing plans to increase agent efficiency

Customer Service Agent

Xerox
04.2016 - 08.2016
  • Inbound call
  • Document daily work done in communication log
  • Billing assistance
  • Account upgrades
  • Troubleshooting
  • Managed escalated calls

Assistant Manager

Family Dollar
02.2015 - 04.2016
  • Opened /closed store
  • Managed large amounts of money
  • Bank deposits
  • Provided Customer Service
  • Assist in keeping store clean
  • Answered phones
  • Checked in on vendors
  • Ordered store merchandise

Customer Service Representative

Lincare Medical Center
04.2012 - 08.2015
  • Answered multiple phone lines,
  • Faxing/ Filing
  • Verifying patient insurance
  • Dispatched out to Service Representative
  • Arranged for patients to be set up on nebulizer/ oxygen

Education

Business management -

Monroe Community College
Rochester, NY
09.2016

Victory Learning Center
San Antonio, TX
06.2012

Skills

  • HIPAA Compliance
  • Medical Records Verification
  • Critical Thinking
  • Medical Billing
  • Clinical Support
  • Administrative Support

Departments

  • Cardiology
  • OBGYN Gender Wellness
  • Neurology
  • Pulmonary
  • Endocrinology

Timeline

Out Patient Scheduler

Strong Hospital
01.2023 - Current

CSG / TAG

Spectrum
05.2021 - Current

CSG / TAG

ADT Security
05.2019 - 05.2021

Team Lead

Maximus
10.2016 - 05.2019

Customer Service Agent

Xerox
04.2016 - 08.2016

Assistant Manager

Family Dollar
02.2015 - 04.2016

Customer Service Representative

Lincare Medical Center
04.2012 - 08.2015

Business management -

Monroe Community College

Victory Learning Center

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CHRISTINA BOYD