Christina Boyd
Christiansburg,VA
Summary
Dynamic manager with a proven track record at Bojangles', enhancing customer satisfaction through strategic problem-solving and effective team leadership. Skilled in coaching and mentoring, I successfully improved service protocols, resulting in a significant boost in customer satisfaction scores. Adept at time management and fostering strong relationships with both staff and clients.
Experienced with delivering targeted educational support to students with autism. Utilizes individualized learning plans and behavioral management techniques to enhance student outcomes. Knowledge of evidence-based practices in autism education and effective communication methods.
Overview
11
11
years of professional experience
Work History
Manager
Bojangles'
10.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Stay at Home Mom to Special Needs Child
Self
04.2017 - 04.2022
- Active listening, empathy, clear and concise language, written and verbal communication, ability to work with diverse personalities.
- Ability to adapt to changing situations, identify and address challenges, think creatively to find solutions.
- Prioritizing tasks, managing multiple responsibilities, maintaining schedules and deadlines.
- Working with individuals who have challenges, maintaining a calm and supportive demeanor.
- Knowledge of autism spectrum disorder, sensory processing differences, understanding of therapeutic approaches. Two years working side by side with in home ABA
Trainer
Cook Out
04.2014 - 04.2017
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
GED -
Auburn High School
Riner, VA2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Strategic planning
- Project planning
- Customer relationship management (CRM)
- Clear communication
- Coaching and mentoring
Timeline
Manager
Bojangles'
10.2023 - Current
Stay at Home Mom to Special Needs Child
Self
04.2017 - 04.2022
Trainer
Cook Out
04.2014 - 04.2017
GED -
Auburn High School
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