Christina Boyd
Monterville
Summary
Detail-oriented Parking Lot Attendant skilled in customer service and team collaboration. Manages time effectively while supervising staff and upholding safety and quality standards. Knowledgeable in valet services with strong spatial awareness, committed to maintaining a clean parking area and delivering exceptional service.
Overview
20
20
years of professional experience
Work History
Parking Attendant
Alterra
Snowshoe
11.2025 - 03.2026
- Guided customers to available parking spaces to optimize their time and experience.
- Handled electronic payment transactions accurately to ensure smooth customer flow.
- Delivered directions and information to improve overall customer satisfaction.
- Greeted customers and provided information about parking fees, regulations and services.
- Monitored parking lot for safety and security concerns.
- Managed traffic flow within the lot to ensure safety and order.
- Monitored entrances, exits and lots to ensure compliance with parking policies.
- Collaborated with team members to manage peak traffic times effectively.
- Trained new staff on procedures and customer service expectations.
- Collaborated with colleagues to fulfill management requests and enhance team efficiency.
- Reported maintenance issues to ensure proper functioning of equipment.
- Provided customer service and information, answered questions and gave directions.
Custodial Specialist
Alterra
Snowshoe
11.2025 - 03.2026
- Ensured cleanliness of assigned areas, promoting safe and hygienic environments.
- Coordinated with team members to complete daily cleaning tasks, enhancing overall efficiency.
- Performed routine inspections of facilities, identifying areas for improvement and ensuring high standards.
- Followed safety guidelines to handle cleaning chemicals and avoid hazards.
- Replenished supplies including soap, paper towels, and cleaning products.
- Restocked restroom supplies such as toilet paper, paper towels and soap dispensers.
- Emptied trash cans into larger garbage bags for disposal.
- Swept and vacuumed carpets in offices and hallways.
Office Assistant /Cabin Service Cleaner
WV State Forestry
Huttonsville
04.2025 - 12.2025
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Coordinated errands to support daily office operations and meet team needs.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Cleaned surfaces with cloths and dust mops to ensure a hygienic environment.
- Stocked linens and towels in the cabins according to established procedures.
- Reported any damages or repairs needed to supervisor immediately.
- Responded promptly to guest requests for additional items like extra pillows or blankets.
- Washed, disinfected and restocked lavatories to meet usage demands.
- Swept, scrubbed, waxed, and polished floors in assigned cabins.
- Replenished bathroom supplies such as soap, shampoo, and conditioner.
- Inspected cabin facilities daily to ensure they met quality standards.
- Dusted furniture, windowsills, walls, radiators, and woodwork in the cabins.
Housekeeper
Xtreme Cleaning Service
Dunmore
12.2022 - 04.2025
- Cleaned and sanitized residential and commercial spaces according to company standards.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Restocked supplies in bathrooms and kitchens to maintain hygiene.
- Supported team in executing deep cleaning projects, enhancing overall cleanliness and guest satisfaction.
- Conducted inspections of rooms and common areas, identifying cleanliness and maintenance issues for prompt resolution.
- Followed safety protocols while using cleaning chemicals and equipment.
- Trained new staff on proper cleaning techniques and safety measures.
- Supervised housekeeping staff to maintain cleanliness and order in guest areas.
- Created cleaning schedules to optimize workflow and ensure timely completion of daily tasks.
County Clerk
Town of Mill Creek
Mill Creek
01.2020 - 02.2022
- Coordinated comprehensive election processes, managing voter registration and ensuring accurate ballot distribution.
- Managed public records requests and ensured compliance with local regulations.
- Organized and maintained vital documents for county operations and community access.
- Processed applications for marriage licenses, passports, birth certificates, voter registration cards and other documents required by state law.
- Supervised elections held throughout the year in accordance with state guidelines.
- Organized public hearings to inform community on proposed legislation and zoning changes, facilitating public engagement.
- Collaborated with staff to streamline office procedures and improve workflow efficiency.
- Developed and implemented filing systems to enhance document retrieval efficiency.
- Designed and implemented strategies that enhanced operational efficiency within Clerk's office.
- Maintained and updated records of county financial transactions, including budget appropriations and expenditures.
- Facilitated communication between county departments to support project initiatives and services.
- Trained new employees on office policies, procedures, and software tools used in operations.
- Provided training on proper use of office equipment and software programs used by the Clerk's Office staff.
- Verified accuracy of documents prior to submission for processing.
- Ensured that all forms were completed correctly before submitting them for approval.
- Resolved customer complaints in a timely manner while adhering to departmental policies and procedures.
- Assisted citizens with inquiries related to county services or laws.
- Reviewed petitions presented to the County Board of Supervisors regarding local ordinances or regulations.
- Conducted research to resolve complex issues related to county operations.
- Performed regular audits of files stored electronically or physically within the Clerk's Office premises.
- Created and maintained filing systems for all legal documents pertaining to the county government.
- Provided support in the preparation of annual budgets for departments within the county government.
- Provided excellent customer service on phone and in-person to individuals from socially, economically and culturally diverse backgrounds.
- Managed daily workflow of clerical staff members assigned to the Clerk's office.
- Served as notary public and issued various permits and licenses.
- Prepared agendas, minutes and resolutions for County Board meetings.
- Prepared agendas, minutes and resolutions for County Board meetings.
Housekeeping Supervisor
Taylor Cleaning Service
Huttonsville
06.2006 - 04.2020
- Supervised daily cleaning operations and staff performance, improving overall service quality.
- Trained new team members on safety protocols and cleaning techniques.
- Coordinated schedules to optimize coverage for all cleaning tasks, ensuring timely completion.
- Conducted inspections to maintain high cleanliness standards and compliance.
- Resolved employee conflicts and improved team communication strategies.
- Implemented effective cleaning procedures to enhance service quality.
- Assisted in managing inventory of cleaning supplies and equipment, contributing to operational readiness.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Developed training materials for ongoing staff education and skill enhancement.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Responded promptly to maintenance requests from guests or staff members.
- Facilitated recruitment for new housekeepers by interviewing candidates and conducting background checks.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Established effective communication between team members in order to foster a positive work environment.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Prepared work schedules for associates to promote proper staffing levels.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Managed team of employees, daily progress reports and overall project planning.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Conducted thorough sanitation of sinks, mirrors, toilets, and showers to ensure hygiene standards.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Explained goals and expectations required of trainees.
Education
High School Diploma -
Tygart Valley
Beverly, WV03-2025
Skills
- Traffic management
- Safety monitoring
- Customer service
- Appointment scheduling
- Inventory management
- Sanitation procedures
- Housekeeping
- Time management
- Staff supervision
- Staff training
- Tech-Savvy
- Team collaboration
Timeline
Parking Attendant
Alterra
11.2025 - 03.2026
Custodial Specialist
Alterra
11.2025 - 03.2026
Office Assistant /Cabin Service Cleaner
WV State Forestry
04.2025 - 12.2025
Housekeeper
Xtreme Cleaning Service
12.2022 - 04.2025
County Clerk
Town of Mill Creek
01.2020 - 02.2022
Housekeeping Supervisor
Taylor Cleaning Service
06.2006 - 04.2020
High School Diploma -
Tygart Valley