Christina Bramer
Cincinnati,OH
Summary
Skilled Assistant Customer Service Manager versed in effectively supervising and guiding customer service team members in conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management. Handles tasks with accuracy and efficiency.
Overview
6
6
years of professional experience
Work History
Assistant Customer Service Manager
Kroger
11.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Responded to customer calls to answer questions about products and services.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Coached employees through day-to-day work and complex problems.
- Monitored front areas so that questions could be promptly addressed.
Cashier/Office Helper
Kroger
10.2017 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
William Henry Harrison High School
Harrison, OH05.2019
Skills
- Financial Transactions
- Efficient Service
- Bookkeeping Accounting
- Cash Handling
- Conflict Resolution
- Customer Service and Assistance
- Prepare Bank Deposits And Process Armored Car Deliveries
- Assisting In Directing And Supervising Department Operations
Timeline
Assistant Customer Service Manager
Kroger
11.2020 - Current
Cashier/Office Helper
Kroger
10.2017 - 11.2020
High School Diploma -
William Henry Harrison High School
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