Self-directed Regional Nurse Consultant with 20 plus years of experience coordinating and supporting wellness and operations staff. Servant leader and effective mentor possessing expertise in patient evaluation and intervention, case management and physician collaboration. Quality and efficiency-driven leader committed to empowering staff, and boosting morale, while continuing to learn, grow and excel in the healthcare industry.
Overview
23
23
years of professional experience
Skills
Verbal and written communication
Staff Supervision
Leadership development
EMR / EHR
Strong clinical judgment
Chronic disease management
ICD-10 forms
Documentation Review-Medical Record Claims
Microsoft Outlook, Word, Excel, PowerPoint, TEAMS, ZOOM, and WEBEX
Operational Procedures
Infection Control Procedures
Utilization Management
Emergency Readiness
Additional Information
Nurse Compact License-RN for MO, IL
Assisted Living Manager Certification-TX
Best Friends Certified Master Trainer-Dementia Care Model
BLS/AED Certification 2021
MSN online student-Current
Valid MO drivers license
Work History
Regional Nurse Consultant
Americare Senior Living
Sikeston, MO
08.2021 - Current
Coordinated and facilitated meetings and staff educational seminars to provide information and teach skills to employees.
Developed patient care plans by performing patient assessments and evaluations and determining diagnosis.
Improved patient services by resolving family and patient grievances and complaints.
Conduct comprehensive medical record claims review and audits to verify followed quality measures.
Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Ensure & Sustain quality standards by performing routine medication audits and upholding internal and industry best practices.
Utilities clinical judgement decisions base on experience when applicable.
Applied nursing expertise to meet needs of Assisted Living, Behavior Care, and Memory Care residents within each environment.
Participated in education activities, including evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Planned and Coordinated wellness operational acquisition success through efficient records coordination, supply management, document processing, and staff education.
Trained new Director of Nursing and care givers in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Clinical Support in conducting mock surveys and quality review to ensure state and survey readiness.
Analyzes data reports, trends, and supports QA performance plans.
Proven multi-community experience in Assisted Living, Behavior Care, and Memory Care residents for Missouri and Illinois based communities.
Regional Nurse Consultant
Pinnacle Senior Living
Tempe, AZ
07.2016 - 07.2021
Coordinated and facilitated meetings and staff educational seminars to provide information and teach skills to employees.
Developed patient care plans by performing patient assessments and evaluations and determining diagnosis.
Improved patient services by resolving family and patient grievances and complaints.
Conduct frequent comprehensive medical record claims review and audits to verify followed quality measures and .
Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Ensure & Sustain quality standards by performing routine medication audits and upholding internal and industry best practices.
Compiled, abstracted and coded patient data using classification manuals and standard systems for Medicare A, Private Pay & Managed Care.
Utilities clinical judgement decisions based on nursing experience when applicable.
Applied nursing expertise to meet needs of Assisted Living, Behavior Care, and Memory Care residents within each environment.
Participated in education activities, including evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Planned and Coordinated wellness operational acquisition success through efficient records coordination, supply management, document processing, company policy transition, and staff education.
Trained new Director of Nursing and care givers in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Clinical Support in conducting mock surveys and quality review to ensure state and survey readiness.
Analyzes data reports, trends, and supports QA performance plans.
Proven multi-community experience in Assisted Living, Behavior Care, and Memory Care residents for Washington, Idaho, Nebraska, Colorado and Texas and based communities.
Assistant Clinical Director
Crossroads Hospice And Palliative Care
Independence, MO
08.2009 - 07.2016
Ensure & Sustain quality standards by performing routine medication audits and upholding internal and industry best practices.
Compiled, abstracted and coded patient data using classification manuals and standard systems for Medicare A and Managed Care Hospice patients.
Knowledgeable of CMS Hospice Conditions of Participation.
Medical Record Review-ensuring patient records are in compliance with CMS regulations.
Utilities clinical judgement decisions based on nursing experience when applicable.
Performed RN Administrative duties and Hospice RN duties as assigned to provide staff support and patient care.
Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes in easy-to-understand terms.
Developed and implemented individualized care plan for each hospice patient while following physician instructions.
Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
Reported patients' status and delegated nurse assignments to achieve optimal outcomes.
Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
Developed and adjusted work schedules for On-call, Scheduled and Call-in staff.
Represented organization at all community events, answering questions, providing details and giving informative presentations.
Motivated and supervised 3-RN, Clinical Liaison in delivering quality patient care, and assigned hospital relationships.
Partnered with KCMO & KCKS metroplex Hospitals & Palliative care teams to establish hospice referral sources and educational opportunities.
Cultivated strong and successful hospital and LTC discharge planner relationships by being key point of contact for questions, concerns and educational support.
Assistant Director of Nursing
Pleasant Hill Healthcare & Rehabilitation
Pleasant Hill, MO
08.2008 - 08.2009
Medical Record Review for Long Term Care Facility-ensuring documentation requirements were met.
Performed RN Administrative Nurse duties.
Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
Established new policies and updated existing policies to improve standard of care for patients.
Collaborated with staff, management and external groups to coordinate patient care to include home health, hospice, and dialysis service providers.
Performed rounds to observe care and interview staff, residents and families.
Participated in management team meetings to discuss resident status, census changes and resident complaints or concerns.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Assessed electronic medical record for required documentation to support MDS coding.
Complied with federal and state regulations for completion and coordination of RAI process.
Quality Assurance Nurse-RN
John Knox Village Hospice
Lees Summit, MO
09.2005 - 08.2008
Implemented Quality Assurance Program within organization with HPCA guidelines.
Applied nursing expertise to meet the needs of Hospice patients.
Conduct comprehensive medical record claims review and audits to verify followed quality measures.
Collaborated with staff, management and external groups to coordinate patient care.
Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Maintained patient records in compliance with security regulations.
Reviewed charts and flagged incomplete or inaccurate information.
Compiled, abstracted and coded patient data using classification manuals and standard systems to ensure billing compliance with Medicare A and Managed Care.