Christina Brandon
Chesapeake,VA
Summary
Accomplished Loan Processing Manager with a proven track record at HomeFree Mortgage, adept in process improvement strategies and exceptional communication skills. Spearheaded automation initiatives, significantly enhancing department efficiency and client satisfaction. Demonstrates unparalleled attention to detail and team leadership, ensuring regulatory compliance and fostering inter-departmental collaboration for streamlined operations.
Professional with significant experience in loan processing, ready to lead and drive impactful results. Strong background in managing loan applications, ensuring compliance, and optimizing workflow efficiency. Known for fostering team collaboration and adapting to changing requirements, while maintaining focus on achieving financial goals. Skilled in risk assessment, documentation review, and customer service, with reputation for reliability and precision.
Overview
18
18
years of professional experience
Work History
Loan Processing Manager
HomeFree Mortgage
07.2020 - Current
- Led a team of loan processors to achieve high performance levels while maintaining strict adherence to regulatory requirements.
- Optimized inter-departmental collaboration by establishing clear channels of communication between the sales team and underwriting staff.
- Spearheaded initiatives to automate repetitive tasks within the loan processing department, freeing up staff resources for more strategic activities.
- Collaborated with underwriters to ensure accurate evaluation and risk assessment for each loan application, contributing to a lower default rate.
- Increased accuracy in data entry tasks, implementing quality control measures that reduced errors in loan applications.
- Consistently met or exceeded performance targets, driving an increase in overall department efficiency.
- Developed strong relationships with clients by providing timely communication and expert guidance throughout the loan process.
- Streamlined loan processing procedures by implementing efficient workflow strategies, resulting in faster approvals and increased customer satisfaction.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
Property Manager
Continental Realty Service
08.2009 - 07.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
Customer Service Representative
Pediatric Diagnostic
04.2007 - 08.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Green Run High School
Virginia Beach, VA06-1996
Skills
- Process improvement strategies
- Financial statement analysis
- Quality control adherence
- Attention to detail mastery
- Team leadership experience
- Multitasking
- Reliability
- Customer service-focused
- Professionalism
- Time management abilities
- Adaptability
- Problem-solving aptitude
- Loan Processing
- Communication Skills
Timeline
Loan Processing Manager
HomeFree Mortgage
07.2020 - Current
Property Manager
Continental Realty Service
08.2009 - 07.2018
Customer Service Representative
Pediatric Diagnostic
04.2007 - 08.2009
High School Diploma -
Green Run High School
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