CHRISTINA BRAVO
Salem,OR
Summary
Office Coordinator with over 25+ years of expertise in Secretarial and Administrative & Operations Support in healthcare scheduling and patient care management, adept at leveraging electronic medical records processing and ensuring HIPAA compliance to enhance patient satisfaction. Demonstrates strong skills in office management and customer service, utilizing tools like EPIC, HCHB, and Rain Tree EMR, generating/gathering and sorting data, streamlining operations, and fostering collaborative environments. Committed to driving innovative solutions in healthcare settings and continuously improving service delivery. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, the ability to handle challenging work, and excellent time management skills. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
28
28
years of professional experience
Work History
SCHEDULE COORDINATOR
Signature Healthcare Home Health
Salem, OR
06.2024 - 09.2025
- Coordinate therapy schedules, ensuring seamless operations and patient satisfaction
- Facilitated team meetings, improving communication and care objectives.
- Assisting families by using a trauma-informed lens, pointing them to long-term care options as well as other community resources.
- Streamlined scheduling processes, improving appointment adherence and elevating patient satisfaction through efficient resource allocation.
- Analyzed productivity reports to identify trends, implementing strategies that significantly reduced missed visits and enhanced service delivery.
- Fostered teamwork by coordinating weekly meetings, enhancing communication, and aligning staff on patient care objectives.
- Maintained compliance with HIPAA regulations, ensuring the confidentiality of patient information while managing sensitive data effectively.
- Provided real-time assistance to clinicians for service code updates, facilitating smoother operations and timely patient care.
- Implemented new scheduling software, leading to improved appointment adherence and noticeable gains in patient satisfaction.
- Exceptional attention to detail and high levels of accuracy.
PATIENT ACCESS REPRESENTATIVE
Santiam Orthopedics
Salem, OR
12.2023 - 05.2024
- Greeting patients warmly and ensuring a positive experience
- Manage all incoming calls by screening, transferring, and answering appropriately, timely, and efficiently.
- Take accurate, detailed, and appropriate messages.
- Schedule patients and maintain clinic schedules.
- Scan documents into patient charts and fax documents to other organizations.
- Reduced appointment wait times through efficient scheduling, resulting in improved patient flow across the clinic.
- Supported seamless coordination among medical staff, maintaining a collaborative environment focused on high-quality care.
- Carefully verified insurance and managed payment processing, contributing to accurate and timely financial records.
- Delivered attentive and compassionate service to every patient, enhancing their experience and fostering trust in clinic operations.
- Maintain an open line of communication and quickly respond to requests from our staff.
PATIENT CARE COORDINATOR
Therapy Partners Group
Salem, OR
08.2022 - 08.2023
- Coordinate care for patients receiving physical, occupational, and/or speech therapy.
- Utilize Rain Tree EMR for managing the schedules of multiple providers daily ensuring a smooth flow of operations and patient satisfaction.
- Obtain and enter data from medical referrals and plans of care.
- Answer a high volume of incoming calls.
- Research and process incomplete payment vouchers.
- Ensured all required documentation was completed while maintaining HIPAA compliance.
- Complete End of Day financial Reports daily.
MEDICAL REGISTRATION & RECEPTION
Hope Orthopedics
Salem, OR
04.2006 - 10.2020
- Coordinated care for patients receiving treatment for orthopedic issues.
- Utilized Epic and Next-Gen EMR to manage the schedules of multiple providers daily ensuring a smooth flow of operations and patient satisfaction.
- Oversaw Accounts Receivable for non-contracted insurances.
- Answered a high volume of incoming calls.
- Requested medical records and imaging.
- Ensured all required documentation was completed while maintaining HIPAA compliance.
- Managed patient payments and reconciled till daily.
- Processed mail returns and investigated the address error by calling patient or other contacts and notate account.
PAYMENT ANALYST
Med-Data
Salem, OR
01.2002 - 01.2006
- Processed customer payments and resolved discrepancies, enhancing payment accuracy and efficiency.
- Authorized credit card transactions, ensuring secure and timely processing.
- Identified and addressed denied claims, improving claim approval rates.
- Prepared daily deposits, maintaining financial accuracy and accountability.
- Streamlined payment authorization processes, reducing processing time and enhancing accuracy in patient billing.
- Analyzed customer discrepancies, implementing corrective actions that improved payment resolution efficiency and client satisfaction.
- Collaborated with payment support teams to address issues, fostering a culture of teamwork and knowledge sharing for effective solutions.
- Maintained accurate financial records and daily deposits, ensuring compliance and safeguarding against errors in transactions.
- Developed a tracking system for denied claims, leading to quicker resolutions and minimizing revenue loss for the organization.
- Optimized payment processing workflows, enhance efficiency and achieving measurable improvements in transaction turnaround times.
OFFICE MANAGER
McLavey Excavation
Salem, OR
01.1998 - 01.2002
- Managed office operations, ensuring smooth workflow and timely financial transactions.
- Oversaw accounts receivable/payable, maintaining accurate financial records.
- Managed payroll and billing, ensuring precise and prompt processing.
- Coordinated HR tasks, enhancing team efficiency and compliance.
- Streamlined bid documentation, improving data accuracy and accessibility.
- Fostered a collaborative office environment, enhancing team morale and ensuring efficient communication across all departments.
- Streamlined accounts receivable processes, significantly reducing outstanding payments and improving cash flow for the business.
- Analyzed payroll and billing discrepancies, implementing corrective measures that led to noticeable reductions in errors.
- Implemented a digital data entry system, increasing accuracy and efficiency while decreasing processing time for administrative tasks.
- Coordinated HR responsibilities, effectively managing recruitment and onboarding processes that resulted in improved employee retention.
- Orchestrated daily office operations, ensuring seamless workflow and timely financial transactions, resulting in enhanced operational efficiency.
Education
High School Diploma -
Santiam High School
Mill City, OregonCosmetology -
Collage Of Hair Design & Careers
Salem, ORSome College (No Degree) - Business Administration
Chemeketa Community College
Salem, Oregon, ORSkills
- Client service excellence
- Financial account management
- Telephone system operation
- Compliance with HIPAA regulations
- Proficient in Microsoft Word, Excel, Teams, and Outlook
- Scheduling software
- Effective scheduling techniques
- Verification of insurance claims
- Management of electronic medical records
- Data entry accuracy and efficiency
- Reconciliation of accounts payable/receivable
- Training facilitation skills
- Patient engagement strategies
- Point of sale transaction handling
- Collaborative teamwork approach
- Resolution of conflicts effectively
- Improvement of operational processes
- Detail-oriented execution of tasks
- Adherence to healthcare compliance guidelines
- Documentation of patient communications securely
- Medical terminology
- Patient engagement
- Call management
- Team collaboration
- Appointment management
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Conflict resolution
- Meeting scheduling
- Deadline oriented
- Office administration
- Master scheduling
- Scheduling optimization
- Excellent communication
- Adaptability
- Phone and email etiquette
- Time management abilities
- Microsoft office
- Communication skills
- Customer service management
- Staff scheduling
- Coordinate schedules
- Research and analysis
- Verbal and written communication
- Adaptability and flexibility
- Schedule management
- Documentation and recordkeeping
- Reliability
- Cross-functional collaboration
- Professional demeanor
- Interpersonal skills
- Problem-solving
Timeline
SCHEDULE COORDINATOR
Signature Healthcare Home Health
06.2024 - 09.2025
PATIENT ACCESS REPRESENTATIVE
Santiam Orthopedics
12.2023 - 05.2024
PATIENT CARE COORDINATOR
Therapy Partners Group
08.2022 - 08.2023
MEDICAL REGISTRATION & RECEPTION
Hope Orthopedics
04.2006 - 10.2020
PAYMENT ANALYST
Med-Data
01.2002 - 01.2006
OFFICE MANAGER
McLavey Excavation
01.1998 - 01.2002
High School Diploma -
Santiam High School
Cosmetology -
Collage Of Hair Design & Careers
Some College (No Degree) - Business Administration
Chemeketa Community College