Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Christina Brewer

Omaha,NE

Summary

Leasing specialist with expertise in developing impactful marketing strategies and enhancing community engagement. Proven track record in resolving tenant issues swiftly, resulting in high tenant satisfaction rates. Strong event management skills with a focus on customer experience and relationship building. Goal-driven professional with a collaborative mindset and analytical approach to problem-solving.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Leasing Specialist

Centerspace
Omaha, NE
09.2023 - Current
  • Managed tenant communications regarding maintenance requests and community events.
  • Collaborated with marketing teams to promote available units effectively.
  • Developed strong relationships with residents to enhance community engagement.
  • Developed marketing strategies to attract potential renters effectively.
  • Resolved tenant inquiries and complaints promptly and professionally.
  • Attended industry events or conferences related to leasing operations in order to stay informed about current trends.
  • Implemented risk management strategies designed to protect the company from liability issues arising from tenant disputes.

  • Created engaging content for multiple social media platforms, such as Instagram and, Facebook.
  • Prepared monthly calendar to manage online content across multiple platforms.
  • Engaged with clients to understand their needs and preferences for events.
  • Implemented feedback mechanisms to improve future event planning processes.
  • Served as primary contact person responsible for responding to inquiries about events.
  • Oversaw all aspects of event production from conception through completion.
  • Monitored event budgets to ensure accuracy and efficiency in spending.
  • Handled client questions and concerns via different communication channels to deliver exceptional customer service.
  • Assisted in developing strategies to increase attendance at events.
  • Ensured compliance with applicable laws and regulations related to event planning and operations.
  • Designed contracts, collected fees, and booked venues for events.
  • Helped clients produce brochures, publications and event-specific materials for optimum effect.
  • Created program activities, agendas and budgets based on client requirements.
  • Conducted property tours and highlighted key features to prospective tenants.
  • Collaborated with property management to enhance resident satisfaction initiatives.

Front Office Operations Manager

Holiday Inn Express Dodge
, NE
05.2023 - 09.2023
  • Streamlined front office processes, enhancing administrative efficiency.
  • Managed team schedules and implemented staff training programs.
  • Coordinated guest communications and resolved complaints promptly.
  • Oversaw day-to-day operations to ensure customer satisfaction.
  • Designed and implemented training materials for front office staff.
  • Collaborated with internal teams to address guest concerns and optimize operations.

Front Office Manager

Holiday Inn Express Ralston
Ralston, NE
09.2022 - 05.2023
  • Managed staff schedules to maintain optimal coverage during peak hours.
  • Coordinated reservations and room assignments using property management software.
  • Handled guest inquiries and resolved issues to enhance customer satisfaction.
  • Trained new employees on front office procedures and customer service standards.
  • Implemented standard operating procedures for efficient front office workflow.
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.

  • Met budget targets and quality standards by proactively leading team members and monitoring operations.
  • Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
  • Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
  • Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
  • Oversaw CRM updates and backups, report generation, and troubleshooting requisition.

Front Desk Lead

Candlewood Suites Hotel
06.2022 - 10.2022
  • Supervised front desk operations and ensured smooth guest check-in processes.
  • Managed reservations using hotel management software for optimal guest experience.
  • Addressed guest inquiries and resolved issues promptly and professionally.
  • Conducted daily audits of cash drawers and ensured accurate financial reporting.
  • Implemented procedures to enhance workflow efficiency at the front desk area.
  • Responded promptly to customer inquiries regarding products or services offered by the organization.
  • Collaborated with other departments to resolve customer complaints quickly and efficiently.

Cashier and Guest Advocate

Target
10.2021 - 06.2022
  • Delivered excellent customer service, managing transactions and resolving conflicts.
  • Promoted guest loyalty through personalized services and program enrollment.
  • Maintained accurate financial records and balanced end-of-day reports.
  • Trained new team members on operational and customer service procedures.

Education

Bachelor of Arts - Vocal Music

Washburn University
Topeka, KS
05.2022

Skills

  • Administrative support and organization
  • Event planning and logistics
  • Marketing strategies and promotion
  • Customer relationship management
  • Compliance assurance and regulations
  • Budget management and financial oversight
  • Conflict resolution and problem-solving
  • Team leadership and development
  • Calendar management and scheduling
  • Email and communication management
  • Social media coordination and management
  • Data entry and recordkeeping
  • Customer service excellence and engagement
  • Vendor coordination and negotiation
  • Proficiency in Microsoft Office Suite and Google Workspace
  • Property management systems expertise
  • E-commerce tools proficiency
  • Analytics and reporting skills
  • Strong multitasking ability
  • Proactive problem-solving mindset
  • Excellent communication skills
  • Adaptive team player

Certification

Google Digital Marketing and E-commerce Professional Certificate

References

References available upon request.

Timeline

Leasing Specialist

Centerspace
09.2023 - Current

Front Office Operations Manager

Holiday Inn Express Dodge
05.2023 - 09.2023

Front Office Manager

Holiday Inn Express Ralston
09.2022 - 05.2023

Front Desk Lead

Candlewood Suites Hotel
06.2022 - 10.2022

Cashier and Guest Advocate

Target
10.2021 - 06.2022

Bachelor of Arts - Vocal Music

Washburn University

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