Christina Brink
Spokane,Washington
Summary
Dynamic Patient Services Manager with a proven track record at Morrison Healthcare Food Services, excelling in team leadership and performance motivation. Expert in managing operations and efficiency, I successfully implemented strategies that enhanced productivity and reduced waste. Skilled in staff management and effective communication, I foster a culture of excellence and continuous improvement.
Overview
25
25
years of professional experience
Work History
Patient Services Manager
Morrison Healthcare
09.2022 - Current
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
- Improved patient satisfaction by implementing limited time offers, holiday meal specials, and streamlining food preparation processes.
- Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
- Delivered exceptional patient experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Streamlined patient services operations for increased efficiency, introducing patient bedside meal ordering system to reduce non-select meals, ambassador cell phones for prompt meal ordering, and increase nursing and patient engagement for record high patient satisfaction.
- Fostered positive team environment, resolving conflicts promptly and encouraging open communication.
- Improved team morale and reduced turnover by developing comprehensive training program for new hires.
- Fostered culture of excellence and accountability by conducting regular performance reviews and providing constructive feedback.
- Motivated staff to perform at peak efficiency and quality. We foster competitions to focus on overall caregiver engagement and patient satisfaction goals.
- Delivered exceptional patient experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
Patient Services Supervisor
Morrison Healthcare Food Services Sacred Heart
06.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Reduced wait times for patients with effective utilization of staff and resources. Redeveloped our POD tray-line area to streamline meal delivery process, therefore reducing production of patient meals by 15 minutes overall. Greatly impacted patient and nursing satisfaction
- Conducted regular audits of clinical operations to ensure adherence to quality standards set forth by regulatory agencies.
- Communicated with patients to better serve their needs, ensuring that medical information was kept private. Fostered dignity and respect when speaking with patients, family members, and nursing caregivers.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Promoted in September 2022 to Patient Services Manager from Supervisor of Patient Services within Morrison Healthcare. At the time also had a dual role as Patient Experience Manager as well. Due to growth of our Department needs I assisted in training our new managers in service recovery, patient rounding, standards and policy review, and compliance management.
Supervisor
Providence Health & Services Sacred Heart Medical
11.2016 - 06.2021
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Sous Chef
Olive Garden
07.2004 - 01.2015
- Acted as head chef when required to maintain continuity of service and quality.
- Planned and directed high-volume food preparation in fast-paced environment.
- Mentored kitchen staff to prepare each for demanding roles.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
Kitchen Supervisor
Tomato Street
07.2000 - 06.2004
- Monitored food preparation, production and plating for quality control.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Oversaw pantry, saute, prep, pizza, and dish area, and cleaned equipment after every shift to ensure guest satisfaction and safety.
- Controlled food costs and managed inventory.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Managed staff scheduling, ensuring optimal coverage during peak hours and minimizing labor costs.
- Established strong vendor relationships for reliable ingredient sourcing and cost-effective purchasing.
Education
Associate of Science - Pre-Law/Business
North Idaho College
Coeur D'alene, ID12-2026
High School Diploma -
St. Maries High School
St. Maries, Idaho06.2000
Skills
- Performance Motivation
- Priority Management
- Managing Operations and Efficiency
- Waste Elimination
- Motivating Performers
- Scheduling and Coordinating
- Payroll Verification
- Team Leadership
- Verbal and Written Communication
- Technical Proficiency
- Staff Management
- Multitasking and Organization
Disc golf, gardening, outdoor concerts, comedy clubs, local food and beverage events
Avid gardener, outdoorsy and love exploring new favorite places, supporting the local restaurants and the Pacific Inland Northwest and its community
Timeline
Patient Services Manager
Morrison Healthcare
09.2022 - Current
Patient Services Supervisor
Morrison Healthcare Food Services Sacred Heart
06.2021 - Current
Supervisor
Providence Health & Services Sacred Heart Medical
11.2016 - 06.2021
Sous Chef
Olive Garden
07.2004 - 01.2015
Kitchen Supervisor
Tomato Street
07.2000 - 06.2004
Associate of Science - Pre-Law/Business
North Idaho College
High School Diploma -
St. Maries High School
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