CHRISTINA BRISCOE

Baptist Hospice, Batesville MS

Heart of Hospice, Olive Branch MS

(LHC bought heart of hospice branch & merged it with Baptist Hospice)

• Helped develop a new branch territory
• Maintain positive work relationships with current and potential referral and payor sources
• Provide leadership in strategic planning by seeking new accounts & identifying opportunities for additional or improvement of services with current customers
• Continuously develop marketing plans designed to meet budget projections
• Plan and attend monthly community driven events
• Meet and exceed my monthly personal goals
• Provide updated weekly schedule, complete monthly expense report and create quarterly power point Account Review presentation
• Researched and created marketing flyers & tips for all Heart of Hospice employees
• Above all I am a resource to physicians, facilities, and patients - assuring they are receiving the quality care and the fullness of the benefit.

• Responsible for Human Resource management of the agency by recruiting, training and orienting new employees.
• Completes and maintains employee personnel records, records employee status and rate changes, benefit reporting and verification, vacation and sick changes, and accident/incident reporting and follow up and other duties as outlined in the Human Resource training manual.
• Maintains current contracts on contracted personnel in accordance with regulatory purposes and agency reporting.
• Responsible to manage the phone system, fax/copier, phones, computers, IT, etc.
• Manages, processes, and obtains approval on all Accounts Payable invoices and submits for timely for payment. Maintains Accounts payable files according to agency protocol.
• Manages and processes Accounts Receivable and Revenue collections
• Assists the Administrator in preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions to drive financial performance.

• Genuine customer service, close attention to detail and my ability to thrive under pressure assured me the Office Manager position 6 months after being hired.
• Since advancement I've organized product inventory, created sensible office forms and advanced our online presence all while continuing my daily office responsibilities.
• Responsible for office open and close procedures
• Assisting with client phones request, routing and messaging
• Prepare client estimates and related invoices, and assist in the payment process
• Administer and oversight of employee disciplinary actions, on-boarding and certain pay roll responsibilities
• Responsible for detailed quotes on procedures, administered by the clinic, including certain surgery schedules and related activities
• Assisted in the development and continued administration of the Company website, including product promotional activities.

• Started as Company Secretary an within a few short months promoted to Personal Assistant to their top Health and Life Agent.
• Willing to gain more knowledge, I attended educational courses to assist in enhancing our client interactions through a deeper dive into their product options.
• Responsible for all calls, emails, client files and open/close of office
• Generated and organized Financial and Insurance quotes, assisted in Group and Education and Training Individual enrollments, completed policy changes and cancellations
• Typed, addressed and mailed all policy notifications
• Researched options, created power points, Excel Spreadsheets, and hand outs for policy Renewals
• Contacted Insurance Companies to discuss and dispute client claims
• Assisted in research of Insurance Laws in order to provide a quality and competitive product to our customers.