Christina Brooks
Dallas,TX
Summary
Experienced multi-family professional with over 8 years of experience in property management. Leased stabilized properties as well as new construction. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Approachable associate that is talented at providing outstanding customer service to both prospective and current residents. Adept at ensuring community occupancy and compliance with all regulations and standards. Proficient in aiding the management and leasing team in maintaining property standards.
Overview
9
9
years of professional experience
Work History
Senior Leasing Consultant
Billingsley
05.2023 - Current
- Successfully achieved ambitious monthly occupancy and lease up goals
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Lifestyle Consultant
JLB Partners
05.2022 - 05.2023
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Invited prospects to fill out application upon completion of property tour.
- Experienced in luxury, high rise communities
- Distributed and followed up on tenant renewal notices.
- Kept meticulous records of correspondence between management and tenants.
- Verified tenant incomes and other information before accepting lease applications.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings. Followed up with each and every visit.
- Assisted new tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to leads and inquiries from various parties and used well-developed active listening and open-ended questioning skills to build connections.
- Developed loyalty and strong relations with locators and realtors to encourage referrals.
- Maintained friendly and professional relationships with current residents.
- Launched social media campaigns to promote monthly resident events and generate new traffic.
- Completed weekly, in-depth market surveys and gathered competitor rates to ensure optimal productivity.
- Participated in fundraising, food banks, and donation drives.
- Promoted and facilitated events to establish resident relations and boost client retention.
Leasing Manager
The Guild
07.2020 - 05.2022
- Conducted property showings to highlight features and knowledgeably answer questions to close contracts.
- Managed daily and weekly marketing and leasing plans.
- Established key relationships with potential leasers, vendors and residents.
- Assessed property, compiled information and wrote reports regarding findings for submission to director.
- Collected, completed and processed lease applications.
- Created, coordinated and held monthly resident events.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Created and submitted daily and weekly reports on leasing activities.
Leasing Professional
Lincoln Properties
09.2019 - 07.2020
- Marketed property to local businesses through social media, emails, and in person out reach.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and desired amenities.
- Leased apartments to prospective clients and consistently exceeded target closing rates.
- Verified tenant incomes and other information before accepting lease applications.
- Invited prospects to fill out application upon completion of property tour.
- Escalated major issues to property manager for immediate remediation.
- Greeted clients, showed apartments, and prepared leases.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Responded to requests and scheduled appointments for property showings.
Assistant Property Manager
Power Properties
04.2015 - 04.2018
- Verified income, assets and expenses for applicants.
- Assessed property, compiled information and wrote reports regarding findings for submission to general manager and owner.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Resolved conflicts between tenants and promptly resolved issues involving property.
- Evaluated and recommended monthly changes in rental pricing strategies to remain competitive in market.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained safe housing requirements and contractual obligations by resolving city and code compliance.
- Showed apartments to potential tenants and answered questions regarding community.
- Conducted weekly staff meetings and took extensive notes to help improve work place and overall condition of property.
Education
Some College (No Degree) - Real Estate
Champions School of Real Estate
Dallas, TX Cosmetology
Hair Professionals
Wheaton, Il 05.1998
Skills
- Staff Coordination
- Maintenance Oversight
- Violation Resolution
- Codes Compliance
- Versed in Fair Housing Laws
- Operations Management
- Administrative Leadership
- Client Relations
- Insurance Coordination
- Decision Making
- Disturbance Handling
- Sales and Marketing
- Multitasking and Prioritization
- Microsoft Office, Yardi, CRM, LRO, Entrada, Outlook, Onsite, Formstack, Funnel
- Facebook, Instagram, Sprout, Canva, Soci
- Multitasking and Time Management
- Ease with Computers and Technology
- Verbal and Written Communication
- Task Prioritization
- Document and File Management
- Appointment Coordination
- Fast Learner
- Social Media Updating
- Problem Solving
- Customer Service
- Self-Motivated
- Flexible and Adaptable
- Calendar Management
- Creative Thinking
Timeline
Senior Leasing Consultant
Billingsley
05.2023 - Current
Lifestyle Consultant
JLB Partners
05.2022 - 05.2023
Leasing Manager
The Guild
07.2020 - 05.2022
Leasing Professional
Lincoln Properties
09.2019 - 07.2020
Assistant Property Manager
Power Properties
04.2015 - 04.2018
Some College (No Degree) - Real Estate
Champions School of Real Estate
Cosmetology
Hair Professionals
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