- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Enjoy hobbies that combine physical activity with outdoor exploration
- Animal Care
- Personal Development and Self-Improvement
Christina Brooks
Lawrenceville,GA
Summary
Enthusiastic and skilled Clerk knowledgeable in shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Also experienced with data entry.
Overview
13
13
years of professional experience
Work History
Warehouse Assistant
FedEx
01.2022 - Current
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.
Customer Service Representative
Amazon.com Services
12.2020 - 01.2022
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responding to customer inquiries via phone, email, or chat
- Assisting customers with orders, returns, and account-related issues
- Resolving customer complaints in a timely and satisfactory manner
- Providing accurate and helpful information to customers
- Updating customer account information as needed
- Processing customer orders and handling returns and exchanges
- Maintaining a high level of product knowledge to assist customers with their inquiries
- Following up with customers to ensure that their issues have been adequately addressed
- Documenting customer interactions and transactions in the company’s database
Returns Processor
Amazon Fulfillment Center & Warehouse
11.2020 - 11.2021
- Inspected product for shortages; rejected damaged goods
- Moved product throughout warehouse via order picker and forklift
- Identified, separated, labeled and palletized products
- Reviewed incoming returns for accuracy and completeness to ensure compliance with company policies.
- Received, logged, and tracked all returned items according to established procedures.
- Inspected returned merchandise for damage prior to restocking shelves or disposing of it appropriately.
- Maintained inventory of all returned items by recording data into a computerized system.
- Managed over 50 calls per day.
Kickboxing Instructor
I Love Kickboxing
01.2016 - 10.2019
- Developed and taught kickboxing classes for all levels of experience.
- Scheduled prospective clients
- Provided individual instruction to improve client performance in areas such as balance, speed, agility, strength, power, endurance and coordination.
- Trained newly hired instructors
- Held staff meetings and trainings
- Company Brand Ambassador
Pet Care Service Owner
Happy Panters
03.2013 - 10.2019
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Negotiated contracts with vendors and suppliers.
- Provided direction and guidance to employees.
- Engaged with clients to ensure proper care for pets
Education
No Degree - Medical Assistant - LPN (Unfinished)
Eastwick College
Hackensack, NJHigh school diploma - Medical Office Assistant
Saint Barnabas High School
The Bronx, NY06-2007
Skills
- Customer Service
- Paperwork Processing
- Product Knowledge
- Inbound and Outbound Calling
- Appointment Scheduling
- Call Management
- Data Entry
- Order Fulfillment
- High-Energy Attitude
Interests
Timeline
Warehouse Assistant
FedEx
01.2022 - Current
Customer Service Representative
Amazon.com Services
12.2020 - 01.2022
Returns Processor
Amazon Fulfillment Center & Warehouse
11.2020 - 11.2021
Kickboxing Instructor
I Love Kickboxing
01.2016 - 10.2019
Pet Care Service Owner
Happy Panters
03.2013 - 10.2019
No Degree - Medical Assistant - LPN (Unfinished)
Eastwick College
High school diploma - Medical Office Assistant
Saint Barnabas High School