Christina Brown
Ellenwood,Georgia
Summary
Proven leader in fast-paced food service environments, notably with Zaxby's Chicken Fingers & Buffalo Wings, where I elevated crew performance through effective training and mentorship. Excelled in customer service and cash handling, demonstrating exceptional decision-making and communication skills. Achieved significant improvements in service efficiency and team collaboration. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable, and attentive to customer needs.
Overview
2
2
years of professional experience
Work History
Crew Trainer
Zaxby's Chicken Fingers & Buffalo Wings
12.2022 - 07.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shifts to provide feedback and guidance in improving performance.
- Set a positive example for team members by providing high-quality, efficient service.
- Greeted customers with a smile and provided friendly service to professionally handle every need.
Crew Member
Chick-fil-A
07.2022 - 12.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Morrow High School
Morrow, GA05.2024
Skills
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
- Active Listening
- POS Systems
- Complaint resolution
- Clear Communication
- Decision-Making
Timeline
Crew Trainer
Zaxby's Chicken Fingers & Buffalo Wings
12.2022 - 07.2024
Crew Member
Chick-fil-A
07.2022 - 12.2022
High School Diploma -
Morrow High School
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