Christina Brown
Salem
Summary
With a proven track record at the State of Oregon, I excel in enhancing customer relations and problem-solving, leading to significant improvements in service quality. My expertise in emergency response and strong analytical thinking, coupled with a commitment to teamwork and self-motivation, drives excellence in fast-paced environments.
Knowledgeable In Supporting individuals with solid foundation in specialized tasks and track record of delivering results through targeted initiatives. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management.
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Direct Support Crisis Specialist
State of Oregon
07.2017 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Individual care, helping with daily living skills
- Scheduling and attending doctors appointments with individuals
- collaborative problem solving
- SPOTS visa training
- client's financial management and documentation in Therap
- CPR adult/child
- First aid adult/child
- Oregon intervention system training
- mandatory abuse notification for children/adults
- workplace bullying course
- confidentiality of records course
- information security course
- preventing discrimination and harassment course
- active shooter course
- De-escalation prepare respond recover course
- heat illness and prevention course
- medication administration class
- bloodborne pathogens course
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Caregiver
First Call Home Health
02.2016 - 01.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Completed regular check-ins and progress report for each client.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Scheduled daily and weekly care hours for client caseload.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Caregiver
Senior Helpers
04.2008 - 02.2016
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Completed regular check-ins and progress report for each client.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Assisted with daily living activities, running errands, and household chores.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Education
GED -
Madison High
Portland, OR01-2001
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Advanced communication
- Emergency response
- Risk management
- Teamwork and collaboration
- Self motivation
- Time management
- Problem-solving
- Multitasking
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Written communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- CPR adult/child
- First aid adult/child
- mandatory abuse notification for children/adults
- workplace bullying course
- confidentiality of records course
- information security course
- preventing discrimination and harassment course
- active shooter course
- De-escalation prepare respond recover course
- , heat illness and prevention course
- wildfire smoke course
- Oregon intervention systems
- medication administration class
- bloodborne pathogens course
Certification
- CPR/AED Certification
- Oregon Driver's License
- First Aid Certification
- Oregon intervention system
- collaborative problem solving,
- CPR
- mandatory abuse notification for children/adults
- workplace bullying course
- confidentiality of records course
- information security course
- preventing discrimination and harassment course
- active shooter course
- De-escalation prepare respond recover course
- heat illness and prevention course
- wildfire smoke course
- Oregon intervention systems
- medication administration class
- bloodborne pathogens course
Timeline
Direct Support Crisis Specialist
State of Oregon
07.2017 - Current
Caregiver
First Call Home Health
02.2016 - 01.2017
Caregiver
Senior Helpers
04.2008 - 02.2016
- CPR/AED Certification
- Oregon Driver's License
- First Aid Certification
- Oregon intervention system
- collaborative problem solving,
- CPR
- mandatory abuse notification for children/adults
- workplace bullying course
- confidentiality of records course
- information security course
- preventing discrimination and harassment course
- active shooter course
- De-escalation prepare respond recover course
- heat illness and prevention course
- wildfire smoke course
- Oregon intervention systems
- medication administration class
- bloodborne pathogens course
GED -
Madison High
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