Summary
Overview
Work History
Education
Skills
Timeline
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Christina Brown

Springboro,Ohio

Summary

Adept at driving business growth and fostering strong client relationships, my tenure at Billy's House Recovery showcases a blend of strategic planning and exceptional customer service skills. Leveraging operations management and effective communication, I've successfully enhanced team productivity and client satisfaction, underscoring my commitment to business excellence and development.

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.

Overview

28
28
years of professional experience

Work History

Owner

Billy's House Recovery
01.2023 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Administrative Office Manager

PriMed Physicians
03.2014 - 12.2024
  • Created a welcoming office environment by maintaining clean, organized spaces for staff use.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
  • Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
  • Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
  • Assisted executive management with special projects as needed to support overall business objectives.
  • Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
  • Reduced costs by negotiating vendor contracts for office supplies and services.
  • Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
  • Streamlined office processes by implementing efficient organizational systems and procedures.
  • Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
  • Optimized workflow within the office by delegating tasks effectively among team members according to expertise levels.
  • Created new employee handbook, IT policies and disaster recovery procedures.

Medical Assistant

Dayton Outpatient Center
09.2009 - 03.2014
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.

Office Manager

Internal Medicine Care Group
08.1996 - 09.2009
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Education

Bachelors of Social Work - Social Work

Liberty University
Lynchburg, VA
12-2022

Associate of Applied Science - Medical Assisting

Miami Jacobs
Dayton
06-1996

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Project management
  • Operations management
  • Business management
  • Business planning
  • Strategic planning
  • Staff management
  • Business development

Timeline

Owner

Billy's House Recovery
01.2023 - Current

Administrative Office Manager

PriMed Physicians
03.2014 - 12.2024

Medical Assistant

Dayton Outpatient Center
09.2009 - 03.2014

Office Manager

Internal Medicine Care Group
08.1996 - 09.2009

Bachelors of Social Work - Social Work

Liberty University

Associate of Applied Science - Medical Assisting

Miami Jacobs

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Christina Brown