Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Christina Brown

Hartford

Summary

Hardworking and versatile professional with experience across multiple industries, including warehousing, administration, hospitality, and housekeeping. Demonstrates a strong work ethic, attention to detail, and adaptability in fast-paced environments.

At Graphic Packaging International, served as a Forklift Operator, enhancing warehouse efficiency and ensuring compliance with health and safety standards. Skilled in material handling, inventory management, and safely operating forklifts, with a proven ability to load and unload goods effectively.

Brings strong customer service and time management skills, with a history of success in high-volume settings. As an administrative specialist, excelled in managing busy reception areas, coordinating schedules, and delivering exceptional client service. Recognized for outstanding interpersonal skills, reliability, and the ability to maintain smooth operations.

In the hospitality sector, consistently ensured customer satisfaction through prompt service, adaptability, and excellent communication. Adept at multitasking and handling customer inquiries while maintaining clean and organized workspaces.

Also experienced as a housekeeping leader, known for upholding high cleanliness standards and effectively managing teams. Proven ability to train staff, foster collaboration, and drive operational excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Forklift Operator

Graphic Packaging International
04.2024 - 04.2025
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.

Front Desk Receptionist

Graduate
01.2023 - 01.2024
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Housekeeping Supervisor

Doubletree By Hilton
04.2022 - 09.2022
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Increased employee performance through effective supervision and training.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.

Server

Parkway Prime
04.2022 - 09.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Housekeeping Supervisor

Hyatt Regency Lake Tahoe
06.2021 - 09.2021
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Front Desk Receptionist

Jamaica Palace Hotel
01.2019 - 05.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Education

Bachelor of Science - Business Administration And Management

University of Technology
Kingston, Ja
11-2025

High School Diploma -

Titchfield Highschool
Portland, Ja
11-2018

Skills

  • Forklift Operation & Safety
  • Warehouse & Inventory Management
  • Administrative Support & Reception
  • Customer Service Excellence
  • Housekeeping Supervision
  • Time Management & Multitasking
  • Team Leadership & Staff Training
  • Communication & Problem Solving

Accomplishments

  • Managed multi-line phone system, handling 100+ calls daily with professionalism and accuracy.
  • Greeted and assisted an average of 75+ clients per day, improving visitor satisfaction scores by 15%.
  • Completed OSHA safety training and maintained full compliance with all safety protocols.
  • Loaded and unloaded up to 50 pallets per shift while maintaining 100% accuracy.
  • Supervised a team of 10+ housekeeping staff, improving room readiness time by 25%.
  • Delivered exceptional service to 100+ guests per shift in a high-volume restaurant.

Languages

English

Certification

  • OSHA Forklift Certification
  • Powered Industrial Truck (PIT) Certification
  • Warehouse Safety Training Certification
  • Hazardous Materials Handling Certification


Timeline

Forklift Operator

Graphic Packaging International
04.2024 - 04.2025

Front Desk Receptionist

Graduate
01.2023 - 01.2024

Housekeeping Supervisor

Doubletree By Hilton
04.2022 - 09.2022

Server

Parkway Prime
04.2022 - 09.2022

Housekeeping Supervisor

Hyatt Regency Lake Tahoe
06.2021 - 09.2021

Front Desk Receptionist

Jamaica Palace Hotel
01.2019 - 05.2021

Bachelor of Science - Business Administration And Management

University of Technology

High School Diploma -

Titchfield Highschool