Christina Brown

Customer Service Professional with extensive administrative expertise in benefits information and account verification. Demonstrates strong emotional intelligence and creative problem-solving skills, leading to enhanced member satisfaction and streamlined processes. Proficient in Microsoft Office Suite and skilled in conflict resolution, ensuring accurate service delivery and fostering positive relationships.

• Diamond Club Winner, 08/18, At Action Financial Services we have the Diamond Club Award which is a Quarterly Award that goes to the top performers for each department. I was the winner for the 2nd quarter of 2018 for my department.
• Friendliness Bonus, 08/16, At Motel 6 we were scored by guests on our friendliness and check-in speed. I earned a bonus both summers I was employed for holding an average friendliness score of 9/10 for the months of June, July and August. Another month I was internally recognized by the company for being one of the top 3 Guest Representatives in the region with a friendliness score of 9.7/10.

• Patient and attentive listener.
• Clear communicator with an ability to read people by tone and body language.
• Warm, polite and professional tone.
• Fully capable of creating professional documents.
• Able to read any necessary information or correspondence with speed.
• Extensive Computer and Smartphone experience.
• Familiar with navigating most social media platforms.
• Completed one semester long course at RCC covering excel, Word, and Power Point.
• Able to adapt and learn new programs with speed and in-depth understanding.
• Able to Navigate the internet easily, as well as having good research skills.