Emma Naylor
2228 Velvet Way, Lakeland,Fl
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Senior Clerk
FDOT
Bartow, FL
03.2024 - Current
- Managed daily operations of the office, including filing and organizing documents, answering phones, and responding to customer inquiries.
- Provided administrative support to senior staff members by completing assigned tasks in a timely manner.
- Created detailed reports for management regarding financial status of company projects.
- Performed data entry into internal database systems ensuring accuracy of information entered.
- Resolved customer complaints or escalated issues when appropriate to ensure customer satisfaction was met.
- Supported office clerical functions using word processing and other software, email and office machines.
Receptionist
Nails Bar & Spa
Lakeland, FL
09.2023 - 03.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled and confirmed appointments.
- Compiled data from timesheets and other records to determine hours worked and pay rate.
Shift Lead
Hana Tea House
Lakeland, Florida
2022 - 09.2023
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Supervised and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and monitored activities and task completion.
- Managed daily workflow and scheduled staff for adequate coverage.
- Upheld company standards and compliance requirements for operations.
- Oversaw our marketing.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Receptionist
Nails Bar
Lakeland, Florida
2021 - 2023
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Helped clients make informed decisions on their nail and skin needs.
- Scheduled appointments and maintained and updated appointment calendars.
- Processed payments and updated accounts to reflect balance changes.
- Managed payroll for temporary, hourly and salaried employees.
Receptionist
Tranquility Nails and Spa
, FL
2021 - 2021
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained open lines of communication with clients pertaining to the company's COVID-19 initiatives.
- Managed payroll for temporary, hourly and salaried employees.
Crew Member
Wendy’s
Lakeland, Florida
2020 - 2021
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- I worked the sandwich line
- Interacted pleasantly with guests to deliver quality customer service.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Operated the grill and sandwich line to cook items to quality guidelines.
Education
High School Diploma -
Mckeel Academy of Technology
Lakeland, FL05.2022
Skills
- Guest service
- Team Supervision
- Client support
- Issue resolution
- Timeline Planning and Management
- PC proficient
- Multi-line phone systems
- Tech-savvy
References
Stephanie Sutton Marci Maguire Nathan Cress
Youth Pastor Friend Employer (Nanny for Family)
(863) 759-3024 (863) 844-0281 (813) 440-8290
Timeline
Senior Clerk
FDOT
03.2024 - Current
Receptionist
Nails Bar & Spa
09.2023 - 03.2024
Shift Lead
Hana Tea House
2022 - 09.2023
Receptionist
Nails Bar
2021 - 2023
Receptionist
Tranquility Nails and Spa
2021 - 2021
Crew Member
Wendy’s
2020 - 2021
High School Diploma -
Mckeel Academy of Technology