Dynamic professional with extensive experience in customer service at Walmart and Stylerz Salon. Recognized for exceptional cash handling and issue resolution skills, fostering strong client relationships and enhancing satisfaction. Proven ability to manage high-volume environments while maintaining professionalism and empathy, contributing to increased customer loyalty and retention.
Hi, I’m
Christina Bui
Texarkana,AR
Summary
Overview
15
years of professional experience
Work History
Walmart
Cashier
09.2024 - Current
Job overview
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Stylerz Salon
Hair Stylist
09.2010 - 01.2023
Job overview
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Distributed business cards outside of salon to generate new business.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
- Stayed up-to-date with industry trends and techniques through continuous education and workshops.
- Leveraged social media platforms to showcase work and attract broader clientele.
- Negotiated with suppliers to obtain high-quality products at competitive prices.
- Implemented feedback system, leading to improved service quality and customer experience.
- Organized and participated in local beauty events, enhancing salon's community presence.
- Educated clients on proper hair care and recommended products suited to their hair type.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Customized hair color formulations to create unique looks and enhance client's appearance.
- Built rapport with clients to understand their style preferences and hair care routines.
- Streamlined appointment scheduling, minimizing wait times and optimizing stylist availability.
- Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
- Collaborated with salon team to organize promotional events, driving increased foot traffic.
- Maintained clean and organized work station, complying with health and safety standards.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Increased client base with innovative hairstyling techniques and trends.
- Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Maintained regular client list and successfully handled walk-in customers.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Education
Hope High School Hope Arkansas
Diploma from Cosmologist
09.2005
University Overview
Cosmetology, professional skill or practice of beautifying the face, skin and hair.
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Cash handling and management
- Customer relations
- Cash register operation
- Order taking
- Professionalism and courtesy
- Issue resolution
Timeline
Cashier
Walmart
09.2024 - Current
Hair Stylist
Stylerz Salon
09.2010 - 01.2023
Hope High School
Diploma from Cosmologist
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