Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Christina Bulger

Windsor,NY

Summary

Highly skilled Fulfillment Lead with strong background in warehouse logistics and supply chain management. Proven leadership abilities, including managing and coordinating teams for effective productivity. Demonstrated improvements in order fulfillment processes and workflows to enhance overall efficiency. Exceptional problem-solving skills, adept at identifying issues, conducting analysis, and developing solutions that drive operational performance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Fulfillment Lead

Lowes Home Improvment
Binghamton, NY
04.2020 - 08.2024
  • Ensured accuracy of orders prior to shipping by verifying the quantity, product type, and address information.
  • Facilitated communication between cross-functional teams within the organization.
  • Provided guidance and support to team members in order to meet daily goals.
  • Maintained team standards for quality and productivity by personally picking, reviewing and packing orders for shipment.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
  • Selected products and items from shelves and pallets for customer orders.
  • Operated forklift and pallet jack to transport heavy loads.

Baker

Price Chopper
Binghamton, NY
03.2020 - 05.2020
  • Maintained a clean work environment throughout the day by sweeping floors, wiping down surfaces and disposing of waste materials properly.
  • Followed health codes and regulations regarding food handling procedures.
  • Prepared and baked goods such as cakes, cookies, muffins, pies, and breads according to recipes.
  • Ensured that all food items were prepared according to company standards.
  • Cleaned baking equipment and utensils including mixing bowls, measuring cups, pans, trays, ovens and other tools used in the preparation of bakery items.
  • Stocked shelves with bakery products ensuring freshness dates were up-to-date.
  • Packaged freshly-baked goods into bags or boxes with pricing labels attached.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.

Pauls Dry Cleaners

Jennie Chen
Binghamton, NY
03.2016 - 03.2020
  • Balanced cash drawers at the end of each shift.
  • Operated cash registers to process payments for goods and services.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Resolved customer complaints in a professional manner.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Greeted customers and provided friendly customer service.
  • Processed credit card transactions accurately and efficiently.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Sip Of Seatle-Barista

Paul Battisti
Chenango Forks, NY
03.2019 - 08.2019
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Adhered to health department regulations concerning sanitation standards.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.

Assistant Store Leader

Payless Shoe source
Vestal, NY
02.2012 - 12.2014
  • Managed returns and exchanges efficiently while providing excellent customer service.
  • Resolved customer complaints in a professional manner.
  • Reviewed merchandise displays regularly to ensure proper placement of products according to company standards.
  • Maintained accurate records of all store transactions, ensuring compliance with federal and state laws as well as company guidelines.
  • Enforced loss prevention measures such as monitoring CCTV cameras and conducting bag checks at exits.
  • Assisted customers with product selection based on their individual needs.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Provided guidance and leadership to store team members.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Maintained clean and organized facility to prevent accidents, damages and lost items.
  • Handled customer transactions and balanced cash drawers.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Ticketed, arranged and displayed merchandise to promote sales.

Education

GED -

Workforce NY
Binghamton
01-2014

Skills

  • Package preparation
  • Order confirmation
  • Picking and Packing
  • Shipping coordination
  • Inventory Monitoring
  • Forklift Operation
  • Loading and unloading
  • Pallet jack usage
  • Quality Control
  • Order Picking
  • Work order processing
  • Barcode scanning

Certification

Electric Pallet Jack, PLD (portable loading dock), DPSL (drivable power stocker lift), PSL (power stocker lift), Order Picker, Counter Balance Fork Lift and Reach Truck

Accomplishments

At Lowes I received 10 service star awards for great customer service. I recently received my silver star.

References

References available upon request.

Timeline

Fulfillment Lead

Lowes Home Improvment
04.2020 - 08.2024

Baker

Price Chopper
03.2020 - 05.2020

Sip Of Seatle-Barista

Paul Battisti
03.2019 - 08.2019

Pauls Dry Cleaners

Jennie Chen
03.2016 - 03.2020

Assistant Store Leader

Payless Shoe source
02.2012 - 12.2014

GED -

Workforce NY

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Christina Bulger