Summary
Overview
Work History
Skills
Timeline
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Christina Burkholder

Jacksonville,FL

Summary

Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and ECW systems coupled with knowledge of medical terminology. Committed to providing personalized service and quality patient care.

Overview

10
10
years of professional experience

Work History

Medical Receptionist

Magnolia Medical Group
02.2019 - Current
  • Managed multiple line phone system with high call volumes, up to 50/day from Patients, Hospitals, Pharmacies, Doctors while maintaining a polite and professional demeanor.
  • Maintained a clean and organized reception area, creating a welcoming environment for patients.
  • Handled patient inquiries with professionalism and empathy, addressing concerns and providing solutions.
  • Used electronic health records software to efficiently manage patient information.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Maintained current and accurate medical records for patients.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice's services.

Receptionist Administrator

Speck Pumps
10.2017 - 10.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responsible for all incoming phone calls and redirecting to correct department: customer service, sales, technical.
  • Process work orders brought in from production department line to input in to company computer system, Content Central.
  • Process MET records for tracking of MET serial numbers of pumps manufactured.
  • Date, code by vendor, enter into Content Central all vendor invoices for AP Department.
  • Pull account statements for AR Department and email/mail at beginning of each month.
  • Process all incoming company credit

Executive Administrative Assistant

Greenshades
09.2014 - 08.2017
  • Prepare, edit, and distribute correspondence and presentations for owners as needed
  • Interface with city officials, board members, and other high level executives on owner's behalf
  • Maintain daily calendar, inbox, and manage schedules for owners
  • Transcribe minutes during bi-weekly Operation Department meetings
  • Organize, prep, and coordinate meetings both on-site and off-site for owners
  • Assortment of special projects that were of high company confidentiality, prepared specifically for owners information or records
  • Send highly confidential correspondence, interoffice emails, and oversee fax line for owners
  • Handled personal affairs not related Greenshades with the utmost respect and confidentiality

Office Manager

Greenshades
09.2014 - 08.2017
  • Assist recruiting team by distributing assessment tests for candidates and being initial point of contact upon arrival onsite
  • Responsible for facilitating and event planning of company/department lunches, employee events, and other morale events companywide
  • Oversee all office operations such as ordering office supplies, monitoring office requests, and managing office maintenance requests
  • Maintain office policy bulletins on the company intranet
  • Responsible for designing and distributing monthly company newsletter for all 6 departments
  • Manage security measures, create security badges, and assign various levels of access for over 80 employees and 20 vendors using Enterpass
  • Maintain overall appearance of office including but not limited to: contacting building property managers, scheduling routine office cleanings and upkeep of employee desks, equipment, office furniture, etc

Sales Administrative Assistant

Greenshades Software
09.2014 - 08.2017
  • Ensure current internal tool training for Sales Team and new hires
  • Assist with the preparation of estimated 30 Marketing Events annually including: initial contact, registration (booth and personnel), marketing needs and supplies, counted out and shipped to location for nation-wide onsite marketing events
  • Creation and organization of Marketing Event ROI reports and Expense reports for Sales Team
  • Coordination and calendar tracking of travel for 8 members of the Sales Team, averaging 2 trips per person per month
  • Track and Organize incoming/outgoing 'count' of marketing material bought and used for Marketing Events/Giveaways
  • Field customer complaints and concerns through an estimated 30 phone calls and 60 emails per day
  • Collect all pertinent information and history; Escalate issues for resolution

Skills

  • Human Resource Administration
  • Business Administration
  • Expense Maintenance
  • Payment Processing
  • Data Processing, Microsoft Office: Word Excel, PP, Outlook, OneNote
  • Comprehensive understanding of several operating systems including: Alltel, PeopleSoft, Eclipse, Kronos, Ceridian, ADP, Microsoft GP, Greenshades Online Employee Services, CRM, E-Clinical Works
  • Scheduling Coordination
  • Insurance Verifications

Timeline

Medical Receptionist

Magnolia Medical Group
02.2019 - Current

Receptionist Administrator

Speck Pumps
10.2017 - 10.2021

Executive Administrative Assistant

Greenshades
09.2014 - 08.2017

Office Manager

Greenshades
09.2014 - 08.2017

Sales Administrative Assistant

Greenshades Software
09.2014 - 08.2017

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Christina Burkholder