Summary
Work History
Skills
Timeline
Additional Information
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Christina Burkman

Park Rapids,MN

Summary

  • Bringing 35 years of experience in professional communication with customers and peers.
  • Skilled communicator known for contributing to repeat business.
  • Hardworking employee with customer service, multitasking and time management abilities.
  • Devoted to giving every customer a positive and memorable experience.
  • Well-organized and diligent with good communication and team leadership abilities.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Marketing and Communications Coordinator

Park Rapids Lakes Area Chamber of Commerce
Park Rapids, MN
01.2023 - Current
  • Met deadlines consistently with high-quality work in line with demanding expectations and objectives.
  • Administered development and design of marketing communications materials through internal teams and outside vendors.
  • Produced professional, fresh and engaging copy with consistent brand messaging.
  • Developed internal and external marketing communication and collateral pieces to support localized initiatives.
  • Created daily social media posts to build robust brand presence on Twitter, Facebook and Instagram.
  • Delivered administrative support services to improve marketing efforts.
  • Collaborated with marketing manager to plan out campaign strategies, time tables and guidelines.

Hospitality Team Member

Wonewok
Park Rapids, MN
01.2022 - 02.2023
  • Provided highest quality customer service standards by anticipating customer needs.
  • Greeted guests and visitors upon arrival and determined how to be of assistance.
  • Trained newly hired employees regarding company policies and procedures.
  • Performed preventative maintenance and minor repairs on facility equipment.
  • Kept lobbies, hallways and common areas clean and organized.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Contacted housekeeping or maintenance staff to report room or building issues.

Paraprofessional

Park Rapids District #309
Park Rapids, MN
02.2013 - 01.2023
  • Applied positive reinforcement to redirect negative behaviors.
  • Supplied one-on-one attention to each student during group activities.
  • Offered students personalized educational, behavioral and emotional support.
  • Cleaned and organized classrooms, materials and supplies.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Assisted children at stations during small-group learning periods.
  • Backed up lessons with personal support, small group instruction and hands-on activities.
  • Attended in-services, workshops and seminars.
  • Supported teachers by preparing wall charts and hand-outs.
  • Communicated confidential details about student behavior and performance with parents and authorized parties.
  • Planned and supervised games and other recreational activities for students.

Hospitality Manager

The Goodlife
Park Rapids, MN
06.2015 - 10.2021
  • Provided highest quality customer service standards by anticipating customer needs.
  • Resolved guest problems and complaints to improve overall satisfaction.
  • Demonstrated excellent knowledge of reservations processes and time management during peak periods.
  • Supervised staff and assigned duties for complete coverage.
  • Set and confirmed reservations for guests in person and by phone.
  • Promoted value-added services and special access options to increase guest satisfaction.
  • Provided personable service to improve customer service ratings.
  • Managed end-to-end guest experiences, including resolving complaints and coordinating responses to individual needs.

Hospitality Team Member

Wonewok
Park Rapids, MN
02.2013 - 02.2014
  • Provided highest quality customer service standards by anticipating customer needs.
  • Worked with clients to coordinate details of special functions to ensure events ran smoothly.
  • Welcomed guests and assisted with reservations, check-ins and inquiries.
  • Secured events by helping guests determine appropriate space to reserve based on estimated number of attendees.
  • Promoted value-added services and special access options to increase guest satisfaction.
  • Communicated with housekeeping and maintenance staff to address guest issues.

Skills

  • Providing customer support
  • Hospitality services
  • Public Relations
  • Training and Onboarding
  • Detail-Oriented
  • Teamwork and Leadership
  • Event Support
  • Flexible Schedule
  • Event Marketing
  • Food and Beverage Operations
  • Front of House Management
  • Supervisory Skills
  • Hiring and Training
  • Community Engagement
  • Internal Communications
  • Communications Management
  • Audience Targeting
  • Branding
  • Customer Service
  • Event Planning
  • Scheduling
  • Marketing
  • Staff Management
  • Sales Support
  • Team Leadership
  • Sponsorship Management
  • Social Media

Timeline

Marketing and Communications Coordinator

Park Rapids Lakes Area Chamber of Commerce
01.2023 - Current

Hospitality Team Member

Wonewok
01.2022 - 02.2023

Hospitality Manager

The Goodlife
06.2015 - 10.2021

Paraprofessional

Park Rapids District #309
02.2013 - 01.2023

Hospitality Team Member

Wonewok
02.2013 - 02.2014

Additional Information

Extended work history available upon request.

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Christina Burkman