Christina Bush
Hilton Head Island,SC
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Mavis Tire
02.2023 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Call Center Representative
MCI Telecommunications
08.2022 - 07.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Representative
Hertz Car Rental
02.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Host
Carrabba's Restaurant
04.2017 - 10.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate of Arts - Human Resource
Trident Technical College
Charleston, SC06.2025
High School Diploma -
Hilton Head Island High
Hilton Head Island, SC06.2017
Skills
- Customer Relations
- Team motivation
- Data Entry
- Customer Service
- Product and service knowledge
- Customer Support
- Problem-solving skills
- Resolving issues
- Inbound phone calls
- Technical Support
- Account Management
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Assistant Manager
Mavis Tire
02.2023 - 03.2024
Call Center Representative
MCI Telecommunications
08.2022 - 07.2023
Customer Service Representative
Hertz Car Rental
02.2021 - 06.2022
Host
Carrabba's Restaurant
04.2017 - 10.2019
Associate of Arts - Human Resource
Trident Technical College
High School Diploma -
Hilton Head Island High
Similar Profiles
Biston LawesBiston Lawes
Automotive Technician at Mavis TireAutomotive Technician at Mavis Tire
Nathaniel PowersNathaniel Powers
Tire Technician at Mavis TireTire Technician at Mavis Tire
Colton BurkeColton Burke
Tire Technician at Mavis TireTire Technician at Mavis Tire
Kevin FloresKevin Flores
Tire and Lube Technician at Mavis TireTire and Lube Technician at Mavis Tire
Abigail BradenAbigail Braden
Store Manager at WalgreensStore Manager at Walgreens