Summary
Overview
Work History
Education
Skills
Awards And Acknowledgements
Timeline
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CHRISTINA BUTLER

CONROE,TX

Summary

Dedicated and results-oriented professional with a proven track record in diverse leadership roles. Possessing over a decade of experience in customer service, HR management, and team leadership. Skilled in fostering strong client relationships, streamlining HR functions, and driving organizational growth. Proven expertise in recruitment, strategic planning, and conflict resolution. Adept at managing operations, ensuring exceptional service delivery, and maintaining financial accuracy. QuickBooks Certified with a strong proficiency in Microsoft Applications.

Overview

13
13
years of professional experience

Work History

Human Resources Manager

Renaissance Medical Group
Southbridge, MA
08.2022 - Current
  • Lead and direct the routine functions of the Human Resources department to create efficiency and effectiveness
  • Oversee the recruiting, interviewing, and hiring of new staff to ensure appropriate company growth
  • Consult with top executives on strategic planning for the purpose of educated, like-minded collaboration
  • Serve as a link between an organization's management and its employees the create a cohesive work environment.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Compiled reports to provide management with accurate information and comply with policies and procedures.
  • Researched industry trends to inform compensation and performance strategies.
  • Organized employee directories and updated individual contact information.
  • Handled employee discipline and termination to address policy infractions.
  • Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
  • Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.

Customer Service Coordinator

TD Bank
Shrewsbury, MA
10.2021 - 08.2022
  • Conduct need-based conversations and offer financial solutions to deliver a great customer service experience
  • Process quality referrals to appropriate partners and resolve problems independently to meet customer needs
  • Escalate more difficult issues to management to ensure proper customer satisfaction and de-escalation
  • Complete financial transactions, receive and process large cash shipments and balance cash draw for accuracy.
  • Identified transaction errors when debits and credits did not balance.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Reported daily averages and shortages to operations department.
  • Researched customer inquiries regarding account balances, interest rates, fees.
  • Identified opportunities to cross-sell additional banking products or services based on customer needs.

Salon Manager

Image Salon
Cape Coral, FL
08.2016 - 07.2020
  • Upholding client service expectations, mediating customer and employee complaints or issues, organized inventory, processing payments and end of day register reconciliation
  • Managed recruiting, staffing, onboarding, and payroll for employees
  • Maintained accurate financial records of all salon transactions.
  • Resolved guest complaints.
  • Consulted with customers to understand needs and recommend tailored services.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Handled staff development, budgeting and supply ordering.
  • Recruited, hired, evaluated and disciplined service staff members.
  • Participated in industry conferences to stay up-to-date on trends in the beauty industry.
  • Resolved customer complaints in a timely manner while maintaining positive relationships with clients.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Assisted in developing strategies for increasing client base through promotions or advertising campaigns.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals.
  • Scheduled employees and oversaw customer appointment calendar.

Office Assistant

Frank Jean LMT, Massage Therapy
Fort Myers, FL
11.2010 - 07.2018
  • Perform clerical duties consisting of tax preparation and organization for accuracy and efficiency
  • Maintained up to date client information by providing daily follow ups, information, social media marketing, enewsletters and a concierge for industry events.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Typed, formatted and edited correspondence and other documents.
  • Answered telephones, directed calls, and took messages.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Maintained business records by updating customer information.
  • Delivered messages and ran errands.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.

Education

Accounts Payable/Receivable -

Quinsigamond Community College

Skills

  • Employee Onboarding
  • Risk Management
  • Recordkeeping
  • Payroll Administration
  • Microsoft Office and Docusign
  • Customer Relationship Building
  • Cash Handling
  • Strong Work Ethic
  • Data Entry
  • System Implementation
  • Problem Resolution
  • Schedule Mastery
  • Adaptive Team Player

Awards And Acknowledgements

  • QuickBooks Certified
  • 10+ Years - Customer Service
  • Well versed in Microsoft Applications
  • TD Bank 'Step It Up' award - 2021

Timeline

Human Resources Manager

Renaissance Medical Group
08.2022 - Current

Customer Service Coordinator

TD Bank
10.2021 - 08.2022

Salon Manager

Image Salon
08.2016 - 07.2020

Office Assistant

Frank Jean LMT, Massage Therapy
11.2010 - 07.2018

Accounts Payable/Receivable -

Quinsigamond Community College

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CHRISTINA BUTLER