Summary
Overview
Work History
Education
Skills
Certification
Additional Experience
Timeline
Generic

Christina Butner

Columbus,Ohio

Summary

Dynamic, results-oriented professional with extensive experience in delivering top-tier technical support and customer service. Proven expertise in resolving complex computer, peripheral, and connectivity challenges through effective troubleshooting and collaboration with diverse teams, ensuring swift resolutions. Exceptional verbal and written communication skills foster outstanding customer interactions, creating a positive experience for every client. Committed to leveraging technical knowledge and strong interpersonal abilities to enhance customer satisfaction and loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shared Customer Support Analyst

Hub International Southeast
01.2015 - 08.2015
  • Provided comprehensive technical support to over 7,000 company-wide users and 30 local users.
  • Troubleshot and resolved software and connectivity issues within a Citrix desktop environment.
  • Managed user permissions, access, and password resets using Active Directory.
  • Configured and supported Outlook 2007 and 2010 for corporate users.
  • Provided technical support for internal systems, ensuring seamless user experience.

IT/Help Desk

Systems Maintenance Services
01.2013 - 08.2013
  • Provided Tier I and Tier II help desk support to 800+ users via desk side, email, phone, and remote sessions.
  • Logged and escalated technical support tickets as needed using the Zendesk ticketing system.
  • Managed new user account creation, permissions, and group access using Active Directory.

Remote Technical Support Representative

teleNetwork, Inc
07.2011 - 01.2013
  • Provided remote technical support to customers, troubleshooting DSL connectivity issues and web mail problems.
  • Assisted customers with configuring and provisioning modem/router combos.

Education

A.S.B. - Computer Information Systems/Networking

Tri-State Business Institute
Erie, PA
02.2011

Skills

  • Client support
  • Troubleshooting and support services
  • Effective issue resolution
  • Basic machine upkeep
  • Accurate data entry
  • Experienced with Microsoft Office applications
  • Effective communication

Certification

State Tested Nursing Assistant (STNA) - License #602649280624 - 2024-06-01

Additional Experience

  • State Tested Nursing Assistant (STNA) Wexner Heritage Village & Riverview Health and Rehabilitation | Columbus, OH | 2024-06 – Present
  • Provided direct patient care, assisting residents with activities of daily living (ADLs).
  • Monitored and charted vital signs and patient status.
  • Overnight Baker Kroger | Johnstown, OH | 2023-09 – 2024-03
  • Managed inventory, prepared and baked fresh products.
  • Wrapped, labeled, and stacked finished products for display.
  • Housekeeping/Hospitality Aide Johnstown Pointe | Johnstown, OH | 2022-09 – 2023-05
  • Cleaned and maintained resident rooms and common areas.
  • Assisted residents with daily activities and electronic charting.
  • Assembly Process Technician THK Manufacturing of America | Hebron, OH | 2021-06 – 2022-03
  • Operated machines to assemble and inspect finished automobile components.
  • Trained and mentored new employees on assembly procedures.

Timeline

Shared Customer Support Analyst

Hub International Southeast
01.2015 - 08.2015

IT/Help Desk

Systems Maintenance Services
01.2013 - 08.2013

Remote Technical Support Representative

teleNetwork, Inc
07.2011 - 01.2013

A.S.B. - Computer Information Systems/Networking

Tri-State Business Institute

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