Summary
Overview
Work History
Education
Skills
Timeline
Generic
CHRISTINA COLLINS

CHRISTINA COLLINS

Petersburg,VA

Summary

Flexible Customer Service Representative offering 30 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

Overview

11
11
years of professional experience

Work History

Call Center/Supervisor

Cafe Concepts
05.2018 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolved customer inquiries and complaints requiring management level escalation.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

In-Store Brand Representative

News America Marketing
10.2014 - 05.2018
  • Maintained sales displays verifying that demo products functioned properly and that advertised pricing and products labels corresponded with actual product displayed.
  • Answered store and merchandise questions and led customers to wanted items.
  • Updated and maintained store signage and displays.
  • Trained and mentioned associates to teach daily tasks and procedures.

Education

High School Diploma -

Midwood High School
Brooklyn, NY

Skills

  • Complaint Resolution

  • Reliable & Trustworthy

  • People Skills

  • Good Work Ethic

  • Critical Thinking

  • Conflict Resolution

  • Problem Resolution

  • Basic Math

  • Computer Skills

  • Call monitoring

  • Quality assurance

  • Coaching and mentoring

Timeline

Call Center/Supervisor

Cafe Concepts
05.2018 - Current

In-Store Brand Representative

News America Marketing
10.2014 - 05.2018

High School Diploma -

Midwood High School

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