Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Cacialli

Endicott

Summary

Proven strategic problem solver and meticulous in detail, I enhanced company operations at Upstate Shredding through superior executive support and efficient coordination. Leveraging customer service excellence and advanced scheduling skills, I significantly contributed to streamlined processes and improved vendor relationships, fostering organizational growth and enhancing client trust at Lalor Dental.

Overview

8
8
years of professional experience

Work History

Executive Assistant

Upstate Shredding
08.2017 - Current
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Organized and coordinated conferences and monthly meetings.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Used advanced software to prepare documents, reports, and presentations.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
  • Filed paperwork and organized computer-based information.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Volunteered to help with special projects of varying degrees of complexity.

Insurance Coordinator

Lalor Dental
12.2016 - 08.2017
  • Verified insurance and communicated coverage to staff and patients.
  • Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
  • Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Obtained prior authorization and precertification for outpatient procedures.
  • Contributed positively to team morale by consistently demonstrating a collaborative attitude and willingness to support colleagues.
  • Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
  • Streamlined client onboarding processes, significantly reducing time taken to activate new policies.
  • Coordinated with healthcare providers to ensure accurate and prompt claim settlements, improving client trust.

Education

Diploma -

Chenango Forks
Binghamton, NY
06.2003

Skills

    Strategic Problem Solver

  • Schedule & calendar planning
  • Customer Service-oriented
  • Executive support
  • Meticulous attention to detail

Timeline

Executive Assistant

Upstate Shredding
08.2017 - Current

Insurance Coordinator

Lalor Dental
12.2016 - 08.2017

Diploma -

Chenango Forks

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Christina Cacialli