CHRISTINA CAFFAREL
Summary
Dedicated 911/Emergency Dispatcher offering 12 plus years of related experience. Familiar with managing emotions and staying clear headed under pressure. Extensive training in Pre Hospital Emergency Medicine, 911 Communications and Dispatch using a variety of computer aided dispatch systems (CAD). Successful at gathering information, map reading, understanding tracking information and providing timely updates to field personnel. Attentive professional with training and licensing. Experience in handling highly stressful situations. Organized and thorough in documenting calls. To seek and maintain full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills. Dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team, agency, and personal goals. Highly organized, efficient and communicative Liaison Officer with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.
Overview
13
13
years of professional experience
1
1
Certification
Work History
NPWT Liaison
Rotech Healthcare
03.2023 - 12.2023
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
- Solved conflicts and addressed issues that occurred between other entities and business.
- Contributed to the successful execution of company-wide initiatives through diligent tracking of project milestones and deliverables.
Emergency Communications Specialist
Orleans Parish Communication District
03.2017 - 12.2022
- Received public emergency and non-emergency calls and supervised response prioritization in order to dispatch official units such as police, fire, and EMS in real-time environments
- Provided life-saving pre-arrival instructions to callers, assisting in stabilizing emergency situations until responders arrived on scene.
- Developed proficiency in various computer-aided dispatch systems, allowing for rapid adaptation to new technology platforms as needed.
- Took basic information from callers and answered calls from an automated routing system
- Routed calls to police, fire, and ambulance services to meet individual call needs
- Reduced risks and issues with emergency response by observing public safety field units
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests
- Read the system maps and caller information, and I entered all of the information into the system
- Increased productivity by ensuring prompt emergency response with no delays in service delivery
- Communicated the most up-to-date information to first responders through electronic means, phone calls, and radio responses
- Dealt with about 120 cases per day, providing information and treatment recommendations to the general public, hospital staff, police, fire, and US military personnel
- Demonstrates respect, friendliness and willingness to help wherever needed carrying out day to day duties accurately and efficiently
- Work flexible hours, nights, weekends, and holidays as well as activations for large scale public events and natural disasters.
Emergency Medical Technician Basic
New Orleans Emergency Medical Services
06.2015 - 03.2017
- Maintained level headedness and efficiency in very high pressure situations, effectively prioritizing task to save lives and provide high quality medical care
- Provided basic and advanced life support to patients at the scene, en route to the hospital, and in pre-hospital setting
- Spoke with lucid patients to learn about the incident and their medical history
- Collaborate with medical professionals to communicate patient needs with accuracy and speed to facilitate efficient patient care
- Evaluated the severity of emergency medical situations and provided care as needed.
Emergency Medical Technician
A-MED Ambulance Service
08.2011 - 03.2015
- Administered emergency medical care to patients quickly responding to changes in patient condition and reactions to medication
- Communicated with patients effectively about pain and comfort care needs while enroute to hospitals prepping patients for advanced treatments apon arrival to medical facilities
- Provided direct patient care, which included stabilizing patients and determining the appropriate next course of action based on their needs
- Developed a strong rapport with other medical professionals, including local hospital staff to foster quality and efficient patient care
- Had an excellent attendance record and was always on time for work
- Made sure that programs followed federal, state, parish, and city regulations
- Made rational and logical decisions in emergency situations.
Emergency Room Technician
Ochsner Baptist - A Campus of Ochsner Medical Center
03.2011 - 08.2011
- Gave patients care based on their physical, psychological, educational, and safety needs
- Codes and cardiac monitor alarms were quickly responded to
- Cross-checked patient identifying information against records to maintain strict security, safety, and regulatory standards
- Followed all hospital policies and procedures, as well as the guidelines set forth by local, state, and federal agencies and accrediting bodies
- Took basic samples like blood, urine, and stool, properly labeled them, and transferred them to the lab for testing
- Assisted doctors with patient examinations by taking vital signs such as blood pressure, height, weight, and blood pressure
- Interacted effectively with patients, families, staff, and other hospital department staff to provide a high level of customer service and teamwork
- Physicians and nurses gave me direction and assignments, and I provided efficient technical support to improve patient care.
Education
Emergency Medical Technology - Associate of Applied Science -
Delgado Community College
New Orleans, Louisiana01.2011
Skills
- Excellent Critical Thinking Skills
- Active Listening
- Extensive Verbal and Written Communication Skills
- Excellent Multi Tasker in stressful fast paced environment
- Strong computer skills
- Extensive Documentation and Record Keeping
- Data Entry and Data Systems Operations
- Map Reading
- Dispatch Coordination
- Extensive knowledge of Telecommunications Systems: National Law Enforcement Telecommunications System (NLETS); National Crime Information Center (NCIC); Active Assailant (Shooter) Certified
- Customer service
- Problem resolution
- Project Managing
- Regulatory compliance
- Assessment capabilities
- Assertiveness
- Mediation skills
- Influencing skills
Certification
- American Heart Association CPR/AED Certified
- Nationally Registered Emergency Medical Technician (NREMT)
- Emergency Telecommunicator II (ECT)
- Emergency Medical Dispatcher (ADVANCED EMD)
- Emergency Fire Dispatcher (EFD)
- Emergency Police Dispatcher (EPD)
- National Law Enforcement Telecommunications System (NLETS)
- National Crime Information Center (NCIC)
- Active Assailant (Shooter) Certified
Timeline
NPWT Liaison
Rotech Healthcare
03.2023 - 12.2023
Emergency Communications Specialist
Orleans Parish Communication District
03.2017 - 12.2022
Emergency Medical Technician Basic
New Orleans Emergency Medical Services
06.2015 - 03.2017
Emergency Medical Technician
A-MED Ambulance Service
08.2011 - 03.2015
Emergency Room Technician
Ochsner Baptist - A Campus of Ochsner Medical Center
03.2011 - 08.2011
Emergency Medical Technology - Associate of Applied Science -
Delgado Community College
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