Christina Calahan

• Maintain an up-to-date list of available operating rooms for 20+ Otolaryngologists (ENTs).
• Schedule and coordinate surgeries for patients, ensuring accuracy and timeliness, and arranged hospital admissions as required.
• Work closely with other surgical services to coordinate surgeries/procedures when needed.
• Respond promptly to inquiries from patients or their families regarding upcoming surgeries and provide pre-op information prior to planned procedures/surgeries.
• Schedule follow-up appointments according to post-operative protocols.
• Assist doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
• Perform data entry into various computer systems related to surgery scheduling (i.e., EMR, Outlook Calendar, Qgenda).
• Provide support to surgeons by ensuring all necessary testing and paperwork is completed prior to scheduled procedures.
• Collaborate and establish strong working relationships with physicians, supervisors and colleagues.
• Attend meetings with leadership and hospital staff members to discuss new policies or procedures related to surgical scheduling.
• Locate scheduling barriers and implemented appropriate solutions.
• Ensure compliance with HIPAA regulations during the scheduling process.
• Assist with recruitment onboarding and new staff members across multiple departments/locations.

• Prepared treatment rooms for patient examinations, and kept care areas neat and clean.
• Completed patient intakes and recorded patients' vital statistics in EMR.
• Helped physicians by assisting with in-office examinations and procedures.
• Placed laboratory, imaging and other ancillary test orders, as directed by surgeon.
• Manually entered surgery orders and coordinated with patients, staff, and surgeons to ensure accurate scheduling of surgeries.
• Provided patient education and answered questions regarding the surgery process.
• Kept instruments, equipment and laryngoscopes ready for use through scheduled cleaning and sterilization.
• Ordered clinic supplies for department.
• Maintained and ordered patient education materials for clinic.

• Prepared treatment rooms for patient examinations, and cleaned chemotherapy infusion stations after each patient.
• Kept equipment ready for use through scheduled cleaning and sterilization.
• Completed patient intakes and recorded patients' medical histories, vital statistics and information in medical records.
• Helped multiple oncology services by assisting physicians with in-office procedures and biopsies by positioning patients and handing instruments as needed.
• Collected tissue and other laboratory specimens, labeled, and sent them for testing.
• Followed up on laboratory testing results and imaging to ensure their completion and availability prior to patient's appointments.

• Ordered supplies and equipment needed for clinic operations.
• Prepared treatment rooms for patient examinations, keeping rooms neat and clean.
• Completed patient intakes and recorded patients' medical histories, vital statistics and information in medical records.
• Helped physicians by assisting with in-office procedures and handing instruments.
• Collected tissue and other laboratory specimens for testing.
• Kept equipment ready for use through scheduled cleaning and sterilization.
• Scheduled appointments for patients, prepared necessary paperwork, and provided information regarding pre-operative instructions.
• Completed newborn hearing screenings at neighboring Methodist West Houston Hospital, as necessary and in conjunction with West Campus Audiology clinic staff.

Clinical Manager

• Directed, supervised and evaluated work activities of clinical personnel with focus on exceptional care delivery.
• Directed and conducted recruitment, hiring and training of personnel.
• Met coverage demands by establishing work schedules and assigning specific jobs.
• Fostered patient, employee and physician satisfaction through effective interdepartmental collaboration and by encouraging open communication between medical staff/personnel.

Lead Certified Medical Assistant

• Supported medical staff by answering phones and preparing supply orders.
• Prepared treatment rooms for patient examinations, keeping rooms neat and clean.
• Completed patient intakes and recorded patients' medical histories, vital statistics and information in medical records.
• Helped physicians examine and treat patients by assisting with with in-office procedures, handing instruments, administering medication, giving injections and removing sutures.
• Collected blood, tissue and other laboratory specimens, logging and preparing for testing.
• Operated electrocardiograms and other equipment to administer routine diagnostic tests.
• Explained treatment procedures, medications, diets, or physician instructions to patients.
• Monitored departmental medical equipment with preventive maintenance and follow-up.
• Kept equipment ready for use through scheduled cleaning and sterilization.

• Handled large volumes of in-person visitors and callers with various inquiries and needs.
• Handled office scheduling, setting up appointments, preparing paperwork and balancing workloads.
• Coordinated patient paperwork, including check-in and check-out documentation, charts and insurance information.
• Resolved customer complaints with answers and solutions to problems.
• Prevented exposure of confidential data by consistently following information protection processes.
• Communicated organizational policies and procedures with new hires during onboarding, and boosted employee skills and knowledge, facilitating staff registration for training programs.
• Organized displays of informational pamphlets and products for promotion.