Christina Calderon
Beaumont,CA
Overview
10
10
years of professional experience
Work History
Assistant Manager, Customer Service
DDs discount
Moreno Valley, CA
12.2018 - Current
- Assisted in the development of new processes to improve customer service efficiency.
- Interfaced with vendors regarding product availability or delivery issues.
- Managed day-to-day operations of the Customer Service department.
- Explained benefits, features, and recommendations to maximize client retention.
- Analyzed business performance data and forecasted business results for upper management.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Led team engagement to assist cross-functional departments and achieve goals.
- Participated in weekly meetings with senior management for status updates.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Reviewed current industry practices and identified opportunities for improving processes and procedures.
Dental Assistant
Plaza Medical Clinic
Chino, CA
04.2015 - 12.2016
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Conducted routine maintenance of equipment used in dentistry operations.
- Prepared bills and completed insurance forms using system software.
- Updated patient records with new data and treatment information.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
Education
Dental Assistant
vocational
Riverside, CA05-2015
High School Diploma -
Poly High School
Riverside, CA05-2012
Skills
- Sales monitoring
- Budget assistance
- Recruiting and interviewing
- Performance reviewing
- Staff training and development
- Vendor relationship management
- Money handling
- Policy enforcement
- Meeting facilitation
- Problem-solving
- Strategic planning
- Marketing tactics
- Employee performance evaluations
- Sales growth
- Team leadership
- Retail operations
- Budgeting and finance
- Time management
- Scheduling and planning
- Succession planning
- Employee scheduling
- Staff development
Languages
Spanish
Professional
Timeline
Assistant Manager, Customer Service
DDs discount
12.2018 - Current
Dental Assistant
Plaza Medical Clinic
04.2015 - 12.2016
Dental Assistant
vocational
High School Diploma -
Poly High School