Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christina Calkins

Ponte Vedra,FL

Summary

Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.

Overview

10
10
years of professional experience

Work History

Strategic Customer Specialist

McKesson
09.2023 - Current
  • Drive processes with internal teams to manage overall health of assigned accounts
  • Acts as a consultative partner that builds dedicated individual relationships and serves as a single point of contact to manage day-to-day contact activities for several multi-million-dollar large accounts
  • Utilize strong relationships with muliple internal and external business partners
  • Deliver quality resolutions in a timely manner
  • Make decisions in times of ambiguity, complexity, and imperfect information
  • Obtain supporting contract documentation from suppliers
  • Ensure that service level expectations are met or exceeded

Customer Ambassador

Neurotech NA, Inc
11.2022 - 09.2023
  • Oversee and provide helpdesk support to patients
  • Serve as primary escalation point for complex patient issues
  • Assists patients nationwide to obtain medical devices
  • Outreach to patients to educate patient on benefits of product and explain financial responsibility
  • After sales support including training of patient on how to use product
  • Brightree software proficient
  • Built patient relationships by responding to inquiries, identifying and assessing patient's needs, resolving problems, and following up with potential and existing patients
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution

Customer Care Coordinator

Neurotech NA, Inc
08.2021 - 11.2022
  • Contact patients via phone/email to schedule their appointments with reps
  • Explain benefits of product in order to gain patient commitment to appointment
  • Answer inbound patient phone calls
  • Develop technical expertise and provide product technical support to patients and reps over the phone
  • Make follow-up calls to patients following fitting to ensure satisfaction, assist with questions, verify that patients are successfully using our devices
  • Work with the Customer Experience team to ensure patients receive VIP Customer Care from start to finish
  • Manage outgoing correspondence / packages (via Mail, USPS etc)
  • Assist with administrative duties as required
  • Assist colleagues with data entry tasks
  • Adhere to all policies and procedures to ensure the Company' compliance with all local and national regulatory requirements - including but not limited to HIPAA, HQAA/Medicare, FDA and any other regulatory requirements
  • Perform special projects as requested by management

Lifestyle Coordinator

Leland Management
10.2019 - 08.2021
  • Planning and executing activities, events, and programs
  • Support resident led activities, groups and clubs
  • Maintain financial yearly budget
  • Promote and display ads for community events
  • Create and produce monthly social calendar
  • Communicate with residents through community e-blasts
  • Issue access cards and barcodes for residents
  • Build relationships with residents and create family oriented events

Tournament Sponsor Assistant

A Military Tribute At The Greenbrier
07.2019 - 09.2019
  • Work in unity with co-workers to host PGA Tour tournament at The Greenbrier
  • Act as a main point of contact for tournament sponsors
  • Actively promote the tournament around the community
  • Compile and maintain list of all assets that each sponsor receives

Special Events & Catering Administrative Assistant

TPC Sawgrass
08.2018 - 06.2019
  • Generate daily reports
  • Answer incoming calls for the department
  • Create and follow through contracts for new weddings, rehearsal dinners and bridal showers
  • Create and distribute weekly BEO packet to TPC team
  • Run final deposits for all banquet events
  • Finalize and close all banquet events
  • Create and format private dining menus
  • Utilize Gather catering system to book internal meetings
  • Utilize Salesforce to assign leads

Social & Member Event Coordinator

TPC Sawgrass
02.2017 - 08.2018
  • Plan and coordinate social member events
  • Plan and coordinate events in NINETEEN & Traditions
  • Organize and publish seasonal menus for NINETEEN & Traditions
  • Advertise for events: social media, social email to members and posters in NINETEEN & Traditions
  • Update social member website with upcoming events
  • Plan and coordinate holiday events: Easter, Thanksgiving, Christmas Tree Lighting Ceremony, Brunch with Santa, Christmas Eve Seven Fishes Dinner
  • Create the quarterly social calendar
  • Correspond with guests and members through incoming and outgoing telephone calls and emails
  • Plan and coordinate large party dining (13-24 guests) in NINETEEN & Traditions, help customize a limited menu for the group
  • Design and produce private dining menus
  • Provide Banquet Event Orders for planned events

Golf Shop Coordinator

TPC Sawgrass
01.2015 - 02.2017
  • Displays positive attitude with guests, members, and co-workers
  • Knowledge of current merchandise
  • Contribute to sales goals
  • Utilize golf management software
  • Golf reservation experience

Customer Service Representative

ADT Security Services
06.2014 - 01.2015
  • Work in call center setting
  • Resolve customer service issues
  • Troubleshoot security systems
  • Schedule technicians
  • Interface with sales, billing, management, and law enforcement
  • Educates customer regarding security systems

Hostess

TPC Sawgrass
01.2014 - 01.2015
  • Welcome arriving guests & initiate positive first impression
  • Escort and seat guests
  • Monitor dining operations
  • Telephone inquiries
  • Utilize OPEN TABLE software and maintain customer base
  • Knowledge of the restaurant and facility
  • Schedule reservations
  • Consistently provided excellent customer service

Education

Bachelor of Arts - Psychology

University of North Florida
Jacksonville, FL

Skills

  • Self-motivated
  • Customer-oriented
  • Microsoft Office proficient
  • Conflict resolution
  • Quick learner
  • Extremely organized
  • Exceptional communication skills
  • Data management
  • Strong client relations
  • Team leadership
  • Adaptability
  • Prioritize multi-tasting
  • Energetic and positive work attitude
  • Caterease and Gather proficient
  • Salesforce proficient
  • Jonas proficient

References

David Bacon, Director of Hospitality, TPC Sawgrass, (904) 431-9600, davidbacon@pgatourtpc.com

Robert Harris, Vice President of Golf (Retired), The Greenbrier, (304) 536-7851, robert_harris@greenbrier.com

Kayla Flemmings, Director of Admissions Events and Engagement, Jacksonville University, (904) 239-0847, ksflem@gmail.com

Maclean Dan Jumbo, Quality/Regulatory Manager, Proximie, (203) 641-4447, mdanjumbo@proximie.com

Timeline

Strategic Customer Specialist

McKesson
09.2023 - Current

Customer Ambassador

Neurotech NA, Inc
11.2022 - 09.2023

Customer Care Coordinator

Neurotech NA, Inc
08.2021 - 11.2022

Lifestyle Coordinator

Leland Management
10.2019 - 08.2021

Tournament Sponsor Assistant

A Military Tribute At The Greenbrier
07.2019 - 09.2019

Special Events & Catering Administrative Assistant

TPC Sawgrass
08.2018 - 06.2019

Social & Member Event Coordinator

TPC Sawgrass
02.2017 - 08.2018

Golf Shop Coordinator

TPC Sawgrass
01.2015 - 02.2017

Customer Service Representative

ADT Security Services
06.2014 - 01.2015

Hostess

TPC Sawgrass
01.2014 - 01.2015

Bachelor of Arts - Psychology

University of North Florida

Similar Profiles

CREATE PROFILE
Christina Calkins