CHRISTINA CAMPA
PEMBROKE PINES,FL
Summary
Diligent professional with unparalleled attention to detail and a strong commitment to ethical standards. Dedicated to promoting workflow enhancements while consistently achieving operational targets. Proven ability to navigate complex challenges, ensuring satisfaction and compliance in fast-paced environments. A proactive approach to problem-solving fosters lasting relationships and drives organizational success.
Overview
21
21
years of professional experience
Work History
Quality Assurance Analyst
Firstbank Florida
Miami, FL
05.2023 - Current
- Executed in-depth assessments of deposit origination and processing for all branches to guarantee adherence to compliance requirements.
- Identified and analyzed procedural gaps and policy inconsistencies to enhance compliance and reduce risk exposure.
- Performed comprehensive quality audits of all branches in the region to ensure adherence to operational standards and protocols.
- Engaged with business units to pinpoint and address branch operations exceptions, enhancing operational efficiency.
- Designed and prepared scorecards and presentations that highlight quarterly performance metrics and strategic insights.
- Drove process improvement initiatives to optimize efficiency through updated forms and simplified procedures.
- Facilitated mentorship and coaching initiatives to foster team cohesion and operational consistency.
- Supported company initiatives to sustain a work environment centered on quality communication, collaboration, integration, and teamwork.
- Enhanced team capabilities by cross-training on loan documentation review, Reg E claims processing, ACH transaction management, and electronic banking operations.
- Executed various special projects to improve operational efficiency and streamline procedures.
Head Teller
FirstBank Florida
Hialeah, Florida
07.2012 - 05.2023
- Directed and collaborated with staff to design and implement processes enhancing overall performance.
- Maintained optimal financial controls by securing funds and making accurate transactions at a high-volume branch.
- Facilitated efficient communication by addressing phone inquiries and handling email correspondence in a timely manner.
- Achieved a well-organized and clean teller window environment, contributing to improved customer satisfaction.
- Streamlined banking file management by rigorously following retention policies, resulting in efficient document shipping for compliance.
- Monitored vault and ATM limits while managing daily cash balances.
- Reviewed and prepared currency transaction reports in conjunction with other branch reports, emphasizing precision and thoroughness.
- Delivered professional and knowledgeable assistance to customers, enhancing their banking experience.
- Conducted thorough reviews of general bank ledgers to identify and eliminate errors, enhancing financial integrity.
- Cultivated strong relationships with employees across all branches and departments, serving as a primary contact for resolving issues.
- Participated in project aimed at streamlining workflows and optimizing operational procedures.
- Facilitated testing of innovative processes and systems to enhance operational efficiency, delivering firsthand insights to management.
- Coordinated onboarding initiatives for incoming personnel from various branches, focusing on maintaining high operational reputation and improving audit performance.
Head Teller
Citibank
Hialeah, Florida
01.2005 - 01.2012
- Executed customer transaction entries into computer systems to ensure accurate record-keeping.
- Oversaw daily operations related to cash advances and foreign currency, maintaining high standards of accuracy in monetary instrument management.
- Promoted teamwork initiatives to create a positive work culture and elevate overall customer experience.
- Resolved customer inquiries with a positive demeanor, employing effective resolution strategies.
- Developed and implemented initiatives to encourage employees in achieving referral targets.
- Supported team organization and fostered effective communication among members.
Education
Bachelor of Science - Business Administration - Finance
Florida International University
Miami01.2007
Skills
- Proficient in English and Spanish
- Proficient in MS Office applications
- Team Leadership
- Quality Assurance
- Data Analysis
- Conflict Resolution Skills
- Implementing Operational Processes
- Collaborative Teamwork
Timeline
Quality Assurance Analyst
Firstbank Florida
05.2023 - Current
Head Teller
FirstBank Florida
07.2012 - 05.2023
Head Teller
Citibank
01.2005 - 01.2012
Bachelor of Science - Business Administration - Finance
Florida International University