Summary
Overview
Work History
Education
Skills
Languages
Timeline
references
Generic

Christina Campanella

Buda,TX

Summary

Dynamic and results-oriented office management professional with a proven track record of streamlining processes and enhancing productivity through effective leadership. Expertise in team collaboration, resource management, and driving administrative efficiency across diverse operational landscapes. Strong background in managing office operations, B2B marketing, and sales, complemented by exceptional skills in billing, accounts receivable, budgeting, and problem-solving within fast-paced environments. Recognized for outstanding communication abilities and a commitment to achieving high standards in all endeavors.

Overview

24
24
years of professional experience

Work History

Office Manager

Lake Forest Modern Dental
10.2016 - Current
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping. Year over year production of over $2 million with a 98% collections success rate.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Assistant Operations Manager

Chino Hills Dental Group- Pacific Dental Services, Inc.
01.2004 - 07.2016
  • Managed daily operations for 15 operatories, and over 40 staff members and providers, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Partnered with multiple specialists to present high-value treatment plans, leveraging empathy and clear communication to build trust and consistently increase case acceptance, which helped develope very strong sales skills.
  • Instrumental in growing our practice with one location from $150k in revenue, to three locations with a year over year growth, to over $700k in bottom line revenue per month.
  • Implemented weekly team-building exercises, along with a"captain" system to hold employees accountable for specific duties, and imperatives.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
  • Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
  • Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
  • Assisted in budget preparation and financial management, helping to reduce expenses while maintaining quality service levels.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.

Treatment Coordinator/Insurance Biller

Corona Family Dental Group
10.2001 - 01.2004
  • Developed sales skills as a Treatment Coordinator, confidently presenting high-cost treatment plans while maintaining empathy to build trust and increase case acceptance.
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Promoted to lead coordinator within 6 months of hire date o
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
  • Reduced claim denials by diligently reviewing and verifying patient insurance coverage prior to submission.

Education

Bachelor Of Science - International Business and Marketing

Cal Poly University
Pomona, CA
05-2019

High School Diploma -

Norco High School
Norco, CA
06-2003

Skills

  • Customer service
  • Billing
  • Account reconciliation
  • Operations management
  • Human resources
  • Supply management
  • Training and coaching
  • Financial accounting
  • Event coordination
  • Team bonding
  • Budgetary planning
  • Contract negotiations
  • Policy development
  • Goal setting
  • Phone and email etiquette

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Office Manager

Lake Forest Modern Dental
10.2016 - Current

Assistant Operations Manager

Chino Hills Dental Group- Pacific Dental Services, Inc.
01.2004 - 07.2016

Treatment Coordinator/Insurance Biller

Corona Family Dental Group
10.2001 - 01.2004

Bachelor Of Science - International Business and Marketing

Cal Poly University

High School Diploma -

Norco High School

references

Synthia Thomas, Graduate Admissions Counselor

University of Idaho

Cell: (951) 818-4224

Email: SynthiaJThomas@gmail.com


Gloria Hernandez, Office Manager

Chino Hills Dental Group

Cell: (909) 821-9305

Email: Hernandezg@pacden.com


Janine Sabbagh, Registered Dental Hygienist

Olive Dental

Cell: (909) 664-3735

Email: Janine_Sabbagh@yahoo.com

Similar Profiles

CREATE PROFILE