Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Christina Canteen

Greensboro,NC

Summary

Dynamic operations leader with a proven track record at Lafayette Management Co., excelling in streamlining processes and enhancing team productivity. Skilled in problem resolution and staff training, I foster a culture of continuous improvement, driving organizational growth while ensuring compliance and operational excellence.

Overview

9
9
years of professional experience

Work History

General Manager

Dev Restaurant Group
05.2024 - Current
  • Assisted in daily operations to ensure smooth workflow and efficient service delivery.
  • Supported team in managing inventory levels and optimizing supply chain processes.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Contributed to customer satisfaction by addressing inquiries and resolving issues promptly.
  • Participated in staff training sessions to understand operational standards and best practices.
  • Adapted quickly to new tasks, demonstrating flexibility in a dynamic work environment.
  • Helped maintain cleanliness and organization within operational areas to enhance productivity.
  • Engaged with cross-functional teams to support project initiatives and improve communication channels.

Human Resources Specialist

ServiceMaster
10.2022 - 05.2024
  • Coordinated recruitment processes, including job postings and candidate screening.
  • Assisted in developing onboarding programs for new employees.
  • Maintained employee records using HRIS software for accuracy and compliance.
  • Supported performance management initiatives through regular feedback sessions.
  • Collaborated with management to address employee relations issues effectively.
  • Implemented training sessions to promote professional development among staff.
  • Conducted exit interviews to gather insights on employee retention strategies.
  • Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Facilitated smooth onboarding experiences for new hires, ensuring they felt welcomed and well-informed.
  • Promoted culture of continuous improvement, encouraging staff to share innovative ideas for organizational growth.

Director of Operations

Lafayette Management Co.
01.2017 - 09.2022
  • Streamlined operational processes to enhance efficiency and reduce turnaround times.
  • Led cross-functional teams in implementing strategic initiatives that improved overall productivity.
  • Developed and maintained standard operating procedures to ensure compliance with industry regulations.
  • Analyzed performance metrics to identify areas for improvement and drive operational excellence.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Defined, implemented, and revised operational policies and guidelines.

Education

Master of Science - Human Resources Management

University of Arizona
Tucson, AZ
05-2026

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Staff management
  • Staff training
  • Staff supervision
  • Goal setting
  • Employee scheduling

Timeline

General Manager

Dev Restaurant Group
05.2024 - Current

Human Resources Specialist

ServiceMaster
10.2022 - 05.2024

Director of Operations

Lafayette Management Co.
01.2017 - 09.2022

Master of Science - Human Resources Management

University of Arizona

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Christina Canteen