Summary

Overview

Work History

Education

Skills

Timeline

Christina Capozzi

Delray Beach,FL

Summary

Dependable server/hostess with expertise in personnel development, team collaboration, and issue resolution. Provides fast, high-quality customer service in restaurant settings. Motivated with an engaging personality and flexible approach to anticipate and meet customer needs.

Overview

years of professional experience

Work History

Lead Hostess

Opal Grand Resort

Delray Beach, FL

02.2024 - Current

Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambiance of the establishment.
Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.

Shift Leader

Smoothie King

Boca Raton , FL

09.2023 - 01.2024

Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Maintained positive working relationships with fellow staff and management.
Supervised and led employees to maintain productivity and customer service levels.
Displayed strong telephone etiquette, effectively handling difficult calls.
Planned and managed resources to consistently meet production, quality, and cost goals.

Server/Shift Leader

Sweet Smoke BBQ

Stuart, FL

04.2023 - 08.2023

Cultivated warm relationships with regular customers
Oversaw daily operations of the service team, delegated tasks, and trained new staff
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
Bussed and reset tables to keep the dining room and work areas clean
Explained menu items and suggested appropriate options for food allergy concerns
Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.

Crew Member/Shift Leader

Culver's

Jensen Beach to Jupiter Inlet Aquatic Preserve, FL

06.2022 - 05.2023

Worked front counter, drive-thru, and dessert bar
Worked well with teammates and accepted coaching from the management team
Took orders, prepared meals, and collected payments
Collaborated with team members to complete orders
Packaged menu items into bags or trays and placed drink orders into carriers
Replenished condiments, beverages, and supplies while maintaining the cleanliness of service areas
Completed milkshakes and ice cream desserts for customers
Trained new team members on procedures, customer service, and sales techniques.