Christina Capozzi
Delray Beach,FL
Summary
Dependable server/hostess with expertise in personnel development, team collaboration, and issue resolution. Provides fast, high-quality customer service in restaurant settings. Motivated with an engaging personality and flexible approach to anticipate and meet customer needs.
Overview
2
2
years of professional experience
Work History
Lead Hostess
Opal Grand Resort
2024.02 - Current
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
- Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambiance of the establishment.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
Shift Leader
Smoothie King
2023.09 - 2024.01
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Maintained positive working relationships with fellow staff and management.
- Supervised and led employees to maintain productivity and customer service levels.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Planned and managed resources to consistently meet production, quality, and cost goals.
Server/Shift Leader
Sweet Smoke BBQ
2023.04 - 2023.08
- Cultivated warm relationships with regular customers
- Oversaw daily operations of the service team, delegated tasks, and trained new staff
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Bussed and reset tables to keep the dining room and work areas clean
- Explained menu items and suggested appropriate options for food allergy concerns
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Crew Member/Shift Leader
Culver's
2022.06 - 2023.05
- Worked front counter, drive-thru, and dessert bar
- Worked well with teammates and accepted coaching from the management team
- Took orders, prepared meals, and collected payments
- Collaborated with team members to complete orders
- Packaged menu items into bags or trays and placed drink orders into carriers
- Replenished condiments, beverages, and supplies while maintaining the cleanliness of service areas
- Completed milkshakes and ice cream desserts for customers
- Trained new team members on procedures, customer service, and sales techniques.
Education
Bachelor of Arts - Communication Studies
Florida Atlantic University
Boca Raton, FL04.2027
High School Diploma -
St Lucie West Centennial High School
05.2023
Skills
- Customer service
- Restaurant experience
- Food service
- Staff Training
- Communication skills
- Time management
- Leadership
- Guest services
Timeline
Lead Hostess
Opal Grand Resort
2024.02 - Current
Shift Leader
Smoothie King
2023.09 - 2024.01
Server/Shift Leader
Sweet Smoke BBQ
2023.04 - 2023.08
Crew Member/Shift Leader
Culver's
2022.06 - 2023.05
Bachelor of Arts - Communication Studies
Florida Atlantic University
High School Diploma -
St Lucie West Centennial High School
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