Overview
Work History
Education
Skills
Websites
Certification
Involvement
Timeline
Generic

Christina Caputo

State College,PA

Overview

3
3
years of professional experience
1
1
Certification

Work History

Manager

Bill Pickles Tap Room
11.2023 - Current
  • Provide crucial support to General Manager in overseeing day-to-day bar operations, ensuring seamless service delivery and customer satisfaction
  • Handled conflict resolution among patrons and employees
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Facilitate effective communication and collaboration between bar, kitchen, and serving staff to streamline operations and ensure order accuracy
  • Closed out cash register and prepared cashier report at close of business.

Bartender

Bill Pickles Tap Room
01.2023 - Current
  • Crafted and served a diverse menu of cocktails, beers, and other beverages, catering to individual preferences and special requests
  • Maintained a well-organized and clean bar area, consistently adhering to sanitation and safety standards
  • Upheld responsible alcohol service practices, recognizing and addressing overconsumption while arranging alternative transportation for inebriated patrons
  • Engaged with guests in a friendly and professional manner, enhancing their overall experience and building strong customer relationships
  • Managed cash transactions with precision, maintaining a low variance in the cash drawer during high-traffic shifts
  • Collaborated with the kitchen and serving staff to ensure seamless communication and order accuracy.

Bartender

TopGolf Long Island
06.2022 - 08.2023
  • Crafted and served a diverse menu of cocktails, beers, and other beverages, catering to individual preferences and special requests
  • Maintained a well-organized and clean bar area, consistently adhering to sanitation and safety standards
  • Upheld responsible alcohol service practices, recognizing and addressing overconsumption while arranging alternative transportation for inebriated patrons
  • Engaged with guests in a friendly and professional manner, enhancing their overall experience and building strong customer relationships
  • Managed cash transactions with precision, maintaining a low variance in the cash drawer during high-traffic shifts
  • Collaborated with the kitchen and serving staff to ensure seamless communication and order accuracy.

Bartender

Stage West PSU
08.2021 - 02.2023
  • Cultivated a welcoming and vibrant ambiance by projecting a warm, engaging, and energetic demeanor, enhancing the overall guest experience
  • Implemented responsible service techniques to minimize issues and liabilities stemming from excessive alcohol consumption
  • This included effectively discouraging further alcohol consumption and arranging transportation for intoxicated patrons
  • Executed thorough pre-shift, in-shift, and post-shift bar, well, and table cleaning protocols to ensure a clean and sanitized environment
  • Leveraged in-depth mixology expertise to craft, promote, and serve a diverse array of cocktails in a high-volume setting, accommodating over 500 patrons
  • Demonstrated exceptional cash handling proficiency by maintaining a minimal cash drawer variance despite operating within a high-cash turnover environment.

Education

Bachelor of Science - School of Hospitality Management

The Pennsylvania State University
State College, PA
07.2024

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Microsoft Office Proficiency
  • Expereince with Micros,Upserve,Clover,Squarespace

Certification

  • SERVSAFE Manager Certified
  • RAMP (Responsible Alcohol Management Program) certified for the state of Pennsylvania.
  • CVENT certified (2022)
  • CHIA Certified (2023)

Involvement

  • Café Laura Manager through 16-week Hospitality Management course
  • Penn State Hospitality Sales and Marketing Association International
  • Penn State Fashion Society

Timeline

Manager

Bill Pickles Tap Room
11.2023 - Current

Bartender

Bill Pickles Tap Room
01.2023 - Current

Bartender

TopGolf Long Island
06.2022 - 08.2023

Bartender

Stage West PSU
08.2021 - 02.2023

Bachelor of Science - School of Hospitality Management

The Pennsylvania State University

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Christina Caputo