CHRISTINA CARLSON
Erie,PA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
Work History
Chief Operating Officer
Self-employeed
02.2014 - 04.2022
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
- Managed financial, operational and human resources to optimize business performance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Office Manager
IWC
04.1999 - 06.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Kaiserslautern American High School
Kaiserslautern, GermanySkills
- Operations management
- Cross-functional teamwork
- Strategic planning
- Financial management
- Process improvement
- Human resources management
- Operations oversight
- General management and administration
- Delegation
- Intuit quickbooks
- Account management
Timeline
Chief Operating Officer
Self-employeed
02.2014 - 04.2022
Office Manager
IWC
04.1999 - 06.2012
High School Diploma -
Kaiserslautern American High School
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