Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRISTINA CARLYLE

Richlands,NC

Summary

Seasoned professional who prepares and delivers instructional activities to facilitate active learning experiences. Establishes and communicates clear objectives and evaluates progress. Instructs and monitors students in use of learning materials and equipment. Organized and focused professional willing to go extra mile to help students both inside and outside classroom.

Overview

25
25
years of professional experience

Work History

Nail Technician

Self Employed
Richlands, NC
10.2000 - Current
  • Built repeat client base to increase profits and stabilize cash flow.
  • Complete daily customer appointments and updated master schedule.
  • Advise clients on nail care and use of products and colors.
  • Keep records for production, inventory, income and expenses.
  • Apply nail treatments, polish and artificial tips to complete manicure services.

Customer Service Representative

UMPH
Nashville, TN
01.2023 - 05.2025
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Engaged actively with callers, confirming or clarifying information.

Sales Associate

J. NICHOLSON
Jacksonville, North Carolina
02.2022 - 01.2023
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Developed strong customer relationships to encourage repeat business.

Instructor

Coastal Carolina Community College
Jacksonville, NC
06.2018 - 12.2020
  • Observed and evaluated student performance and development and provided appropriate feedback on work.
  • Kept classroom neat and orderly to reduce safety impediments.
  • Developed curriculum to support distance education and hybrid courses.
  • Established objectives for lessons, modules and projects.
  • Employed variety of teaching styles to respond to needs of diverse learners.
  • Implemented instructional materials and curriculum to meet specific program needs.
  • Attended meetings, training and activities to enhance skills and credentials.
  • Maintained accurate records to comply with federal, state and local standards.

Education

Nail Technician Teaching License
Challenged The Board
01-2015

Coastal Carolina Community College
Jacksonville, NC
05-1999

Skills

  • Curriculum development
  • Conflict resolution
  • Educational assessment
  • Communication strategies
  • Product knowledge
  • Team collaboration
  • Adaptable teaching approach
  • Informative lectures
  • Differentiated instruction techniques
  • Classroom management

Timeline

Customer Service Representative

UMPH
01.2023 - 05.2025

Sales Associate

J. NICHOLSON
02.2022 - 01.2023

Instructor

Coastal Carolina Community College
06.2018 - 12.2020

Nail Technician

Self Employed
10.2000 - Current

Nail Technician Teaching License

Coastal Carolina Community College

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