Christina Carpenter
Tampa,Florida
Summary
Accomplished Clinical Mental Health Counselor from Lime Counseling, adept in multicultural competence and individual counseling. Excelled in enhancing therapeutic environments and fostering emotional growth, with a track record of promoting understanding across diverse populations. Specialized in LGBTQ support and skilled in substance abuse counseling, demonstrating significant achievements in client engagement and wellness program design.
Overview
17
17
years of professional experience
Work History
Clinical Mental Health Counselor
Lime Counseling
05.2024 - Current
- Utilized culturally sensitive counseling techniques when working with multicultural populations to promote understanding and respect for cultural differences among clients. Specializing in LGBTQ community.
- Documented clinical progress notes accurately and timely, maintaining compliance with regulatory standards.
- Partnered in design of wellness psycho-education group series.
- Facilitated group therapy sessions for diverse populations, fostering healthy coping skills and emotional growth.
- Promoted self-care among staff members by leading workshops on mindfulness practices aimed at reducing burnout rates and enhancing overall wellbeing.
- Enhanced the therapeutic environment by implementing evidence-based counseling approaches tailored to clients'' needs.
- Maintained strict confidentiality of client information in accordance with HIPAA regulations and professional code of ethics.
- Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
- Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Collected information about individuals or clients using interviews, observational techniques, and other assessment methods.
- Referred clients to other specialists, institutions or support services as necessary.
Mental Health Counseling Intern
Sober Solutions
04.2024 - 02.2025
- Increased client engagement through skillful application of active listening and communication techniques.
- Conducted thorough assessments to identify client needs, leading to more targeted interventions and improved outcomes.
- Established clear boundaries with clients while maintaining a compassionate presence during difficult conversations or moments of emotional distress.
- Utilized motivational interviewing techniques to help clients set achievable goals and take steps towards positive change.
- Judicial Cases consisting of Substance Abuse mental health assessments, Batters Intervention Assessments, Anger Management Assessments and Parenting Programs.
- Completion of Case Notes, Discharge Summary and Referrals.
Customer Service Representative
Sports and Tackle Affiliate Marketing
02.2008 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Payment processing
- Tradeshows/Wholesalers
- Product sales to distributors
- Created Affiliate Programs
- Created Marketing Plans
Education
Master of Science - Clinical Mental Health Counseling
GCU
Pheonix, AZ02-2025
Bachelor of Science - Psychology
GCU
Phoenix, AZ04-2021
Skills
- Self-esteem building
- Anxiety treatment
- Suicide risk assessment
- Depression treatment
- Multicultural competence
- Individual counseling
- Treatment Planning
- Behavioral assessment
- Anger management
- Mental health diagnosis
- Substance abuse counseling
- Domestic violence counseling
- Psychological evaluation
- Team leadership
- Patient evaluation
- Individual and group therapy
- Discharge planning
- Psychological assessment
- Case management
- Individual and group counseling
Timeline
Clinical Mental Health Counselor
Lime Counseling
05.2024 - Current
Mental Health Counseling Intern
Sober Solutions
04.2024 - 02.2025
Customer Service Representative
Sports and Tackle Affiliate Marketing
02.2008 - 04.2024
Master of Science - Clinical Mental Health Counseling
GCU
Bachelor of Science - Psychology
GCU
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