Christina Carter
Dental Assistant
Jacksonville,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in health industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Detail-oriented Dental Assistant with experience providing direct patient care and office management in busy dental practices. Trained in sterilization procedures and patient relations. Highly skilled in dental radiography and patient charting.
- Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Dental Assistant position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ranstad(department Of Colorado Unemployment)
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and updated databases to handle customer data.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Amazon Courier
Amazon Flex
01.2020 - Current
- Properly documented all specimens received using Software.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Lifted, lowered, and carried packages typically weighing Number pounds throughout regular course of delivery.
- Escalated issues to supervisor for immediate remediation.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Followed safety procedures and regulations to protect packages and vehicles.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Operated vehicle safely in highly congested areas with no traffic violations.
Customer Service Representative
Maximus(DEPARTMENT OF EDUCATION)
01.2022 - 05.2022
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Tracked customer service cases and updated service software with customer information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Agent
Maximus(FEMA)
08.2021 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Adapted to new applications and maintained knowledge of current technologies.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Collections Specialist
ERC
03.2021 - 08.2021
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed debtor payments and updated accounts to reflect new balance.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Negotiated to collect balance in full.
- Maintained accurate records of customer accounts, payments and payment plans.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Education
Associate Degree - Health Information Technology
Florida State College At Jacksonville
Jacksonville, FLDental Certificate - Dental Assisting
Concorde Institute
Jacksonville, FL04.2015
Highschool Diploma -
Glynn Academy
Brunswick, GA05.2006
Skills
- Customer Account Management
- Call Center Operations
- Lead Generation
- Invoice Preparation and Processing
- Shipping and Receiving Understanding
- Quality Assurance Controls
- Clerical Support
- Documentation
- Managing Multiple Tasks
- Credit Card Payment Processing
- Administrative and Office Support
- Professional Telephone Demeanor
- Merchandise Orders and Exchanges
- Customer Relations
- Coordination
- Microsoft PowerPoint
- Customer Service
- Money Handling Abilities
- Retail Sales Customer Service
- Membership Inquiries and Renewals
- Active Listening
- Reading Comprehension
- Calm and Professional Under Pressure
- Technical Support
- Multi-Line Telephone Operation
- Warehousing Functions
- Prioritization
- Typing Proficiency
- Microsoft Word
- Spreadsheets
- Call Triaging
- Route Dispatch
- Recordkeeping Strengths
- Grammar
- Receiving Support
- Office Equipment Proficiency
- Taking X-Rays
- Dental Staff Assistance
- Patient Intake Procedures
- Infection Control Proficiency
- Dentrix Proficiency
- Team Collaboration
- Medical Records Management
- Patient Schedule Management
- Four-Handed Procedures
- Restorative Dentistry
- Sanitation Protocols
- Chair Side Assistance
- Sterilization Techniques
- Sealant Application
- Emergency Dental Care
- Surgical Extractions
- Dental Office Administration
- Complex Problem-Solving
- Insurance Billing
- X-Ray Processing
- Data Verification
- Instrument Selection
- Treatment Room Preparation
- Radiation Protection
- Radiography Safety
- Strong Writing and Verbal Skills
- Electronic Charting
- Disinfecting Rooms and Equipment
- Customer Account Management
- Payment Collection
- Full Mouth Radiographs
- Scaling and Root Planing
- Periodontics and Endodontics
- Occlusal Registrations
- Medical Charting
- Personable Communication
- Inventory Replenishment
- Patient Care Standards
Certification
- Certified Dental Assistant
- First Aid/CPR Certified
Timeline
Customer Service Representative
Maximus(DEPARTMENT OF EDUCATION)
01.2022 - 05.2022
Customer Service Agent
Maximus(FEMA)
08.2021 - 12.2021
Collections Specialist
ERC
03.2021 - 08.2021
Amazon Courier
Amazon Flex
01.2020 - Current
Customer Service Representative
Ranstad(department Of Colorado Unemployment)
Associate Degree - Health Information Technology
Florida State College At Jacksonville
Dental Certificate - Dental Assisting
Concorde Institute
Highschool Diploma -
Glynn Academy
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